customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the ServiceManagement Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a … delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other More ❯
LINUX Engineer (Service Support) Salary: £45,000 + 10% Allowance + Bonus - Total Compensation circa £50,000 Location: Stevenage - full-time on-site Clearance: DV Cleared or DV Clearable. Initially SC Cleared The Company: You will join a world-class consultancy bringing digital transformation to the MoD. Due to the size and expertise, there is excellent scope for training … resolve issues to maintain system operational states within SLA and KPI targets. Document processes for first-time fixes and quick resolutions. Monitor system status and report issues promptly to servicemanagement and relevant teams. Maintain high customer satisfaction by understanding and meeting customer needs within your support role. Provide server and application support, utilizing automation, creating build images … instructions, and configuring Linux servers. Strong scripting skills are required. Mentor and train junior team members to enhance team knowledge and skills. Contribute to other tasks as directed by Service Delivery Managers and participate in new work initiatives. This role requires security clearance to a high level; please visit National security vetting: clearance levels - GOV.UK () . Your Skills: Knowledge More ❯
the current SLA's & KPI's. Reviewing & producing documentation, recording all processes to enable first time fixes and quick resolutions etc Monitoring system status and reporting issues quickly to servicemanagement and the relevant teams as necessary. You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met … whilst working within your agreed support role as defined by your management team. Skills knowledge of Linux systems - Supported legacy Unix OS - Solaris 5.7, 10.x, 11.x RHEL 5.x to 9.x & Debian 10.x , 11.x Linux system administration Scripting - Python, Bash, KSH Automation - Ansible VMWare - Deployment of Hosts, affinity rules setup Backups - NetApp, San & Cohesity Understanding of security frameworks, including device More ❯
