2 of 2 Permanent Service Manager Jobs in Stevenage

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in … contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via coaching and mentoring Support the Team Leaders by setting business objectives and targets Share good practice processes and successes with the … operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability to demonstrate an in-depth knowledge of More ❯