Resource Scheduler
- Hiring Organisation
- Sanderson
- Location
- Stirling, Stirlingshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active … comprehensive understanding of demand. Resource Planning at 15-30mins interval (where applicable) evidencing optimization, efficiency and in line with demand/SLA agreement. Building, analysing and improving staff schedules in line with our business requirements ensuring problems are identified and resolved promptly and service levels are delivered. Notifying operations ...