Quality Assurance Team Manager
Stockport, Greater Manchester, North West
Vitality
Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent at building Relationships and Stakeholder Management Leadership and People Manager skills Excellent attention to detail. What this role is all about: Quality Assurance (QA) is a key first line … control that helps to detect the risk of poor customer outcomes, whilst providing feedback and support to our front-line colleagues to drive a better customer experience, as well as helping to ensure our regulatory obligations are met. You will be responsible for ensuring the relevant departmental targets are met … by closely monitoring individual Quality Consultant KPIs, whilst also effectively managing resource demands by balancing budget and business requirements. Key Actions Day-to-day management of a team of Senior Quality Consultants (SQCs) and Quality Consultants (QCs) potentially across both Stockport and Bournemouth sites (with possible travel in line with More ❯
Employment Type: Permanent
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