IT Infrastructure Engineer (First Line)
Stockton-On-Tees, England, United Kingdom
Communicate Technology
ll be doing: Provide 1st line support via phone, email, and remote tools Troubleshoot issues across Windows 10/11, Microsoft 365, and Active Directory Assist with user rights, accounts, passwords, and basic security administration Handle technical queries and service requests, escalating when needed Keep users … in IT support or system administration Experience supporting Microsoft Windows 10/11 Basic understanding of networking (ping, trace route, etc.) Familiarity with Active Directory and Microsoft 365 admin tasks Great communication skills – able to translate tech into plain English Keen to learn, grow, and take More ❯
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