2 of 2 Permanent Analytical Skills Jobs in Stockton-on-Tees

building trust A solid grasp of email deliverability, list hygiene and compliance Experience with Shopify or other e-commerce platforms integrated with Klaviyo An analytical mindset - you can read performance data, find the story and act on it Highly organised with strong attention to detail A self-starting mindset. ...

Proven success implementing a customer experience strategy. · Board-level reporting and stakeholder management experience. · Demonstrable improvements in customer satisfaction and operational performance. Technical & Professional Skills · Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. · Customer journey mapping. · CRM systems and customer analytics. · KPI and dashboard development. · Customer … service leadership. · Change management and continuous improvement. Leadership Competencies · Strategic thinking · Commercial acumen · Inspirational leadership · Customer focus · Analytical decision-making · Stakeholder management · Change leadership Key Performance Indicators · NPS improvement · CSAT improvement · Customer Effort Score · First Contact Resolution · Complaint reduction · Customer retention · Service response times · Online review ratings · Employee engagement ...