1 of 1 Permanent Customer Service Jobs in Stockton-on-Tees

will be reporting to the Digital Experience Manager and be part of a small, semi-autonomous design team. You'll be helping to deliver enhancements to a range of customer-facing sites that reach thousands of customers on a daily basis. You'll add value by making their experiences simple, usable, engaging, and exciting. Your key responsibilities will be … and support where needed Help understand our multi-national customers, their needs, and behaviours Contribute to user-centred tools such as personas and journey maps to visualise and share customer empathy with stakeholders Collaborate on Digital Research, seeking out, understanding, and keeping up to date with customer insight Support in delivery of Optimisation tests across all aspects of … our OTA websites with an aim to increase conversion ABOUT YOU Focuses on providing unrivalled service to our customers Hunger for learning, with a minimum of GCSE grade 4 or C (or equivalent) in English and Maths, and a commitment to completing a placement year (starting in 2026) as part of your third year at university. Ideally your degree More ❯