4 of 4 Permanent CRM Jobs in Stoke-on-Trent

experience in a customer service role, preferably in a B2B or technical environment Strong verbal and written communication skills Ability to handle multiple tasks and prioritise effectively Proficiency in CRM systems and Microsoft Office Suite Knowledge of white goods or similar technical products is advantageous A proactive, solution-oriented approach What’s on Offer Competitive salary and benefits Opportunities for More ❯

internal and external strategies Own and drive revenue targets — with uncapped potential You Bring A track record of smashing sales targets in technical or manufacturing-led sales Fluency with CRM systems and data-led pipeline management Strong commercial instincts and a consultative, customer-focused approach Confidence presenting solutions that include products, platforms, and software A full driving licence and flexibility More ❯

Company We're working with a large-scale enterprise with a global footprint, known for innovation and high-volume operations. The business recently implemented Zendesk to replace its legacy CRM system and is investing heavily in data-led transformation. With over 2,000 contact centre agents and more than 600,000 weekly customer touchpoints, this is a fantastic opportunity to … managing a team of three data analysts. The ideal candidate will bring experience from high-volume contact environments and a passion for operational improvement. Key Responsibilities - Lead insights across CRM, telephony, email and chatbot data. - Own contact centre reporting around operational efficiency, agent performance, and contact volumes. - Validate and assess the integrity, frequency, and relevance of operational data. - Support digital … form a holistic view across customer contact journeys. - Work closely with QA, WFM, Digital and BI teams to align metrics and drive continuous improvements. - Drive performance insight via Zendesk CRM and feed into business recommendations. Skills & Experience Essential: - Experience managing contact centre analytics in large-scale operations (1000+ agents). - Proficiency in SQL and/or Excel; some exposure to More ❯

+ Bonus + Car Allowance THE COMPANY A major player in the online services industry is investing heavily in their Customer Operations function. Following the rollout of a new CRM system (Zendesk), they are now hiring a Data Insights Manager to lead the Contact Centre Analytics function, helping to drive operational excellence across a high-volume, multi-channel environment. THE … essential. Your remit will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics for operational data and you will take a pro-active role in identifying More ❯