8 of 8 Permanent Customer Service Jobs in Stoke-on-Trent

Service Desk Coordinator Our client, a globally operating, reputable and long-standing business are seeking a temporary Service Desk Coordinator to join their existing Team, due to an increase in business. Temporary ongoing (potential to become permanent but can't be guaranteed) Stoke – onsite 12.60 per hour 8am – 5:30pm Fulltime Role: As the organised and resilient Service Desk Coordinator, you will join a busy, but supportive Facilities Management team. Acting as the first point of contact, you will manage a high volume of enquiries and service requests via a CAFM system, telephone, and email. As the Service Desk Coordinator, you will play a vital role in coordinating both internal teams and external subcontractors, ensuring … all jobs are scheduled, tracked, and completed to a high standard. Key responsibilities include: Receive, log, and manage service requests through the CAFM system, email, and phone. Coordinate and schedule work with external subcontractors, ensuring compliance with SLAs. Track and monitor the progress of requests, providing updates to clients and colleagues. Ensure all jobs are completed on time, escalating More ❯

Level 3 Technical Services Engineer to join their vibrant Technical Services team! If you thrive in a fast-paced environment and are driven by the desire to deliver exceptional customer service, we want to hear from you! Role OverviewIn this exciting senior role, you will handle complex support tickets escalated from 1st and 2nd line engineers, performing advanced … tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server, and network-related issues. Serve as a senior point of contact within the service desk, mentoring and guiding junior engineers and apprentices. Maintain clear, detailed technical documentation and contribute to the knowledge base. Communicate with clients to provide updates and explanations on ticket … resolution progress. Champion service desk efficiencies and support process improvements. Ensure adherence to internal SLAs and compliance with industry best practises. Assist the team in meeting service desk KPIs by managing ticket volumes and ensuring timely issue resolution. Key Relationships Technical Services Team Head of Technical Services Clients and End Users Essential Skills & Knowledge Proven experience in a More ❯

we've made, but we're just getting started. Join our IT teams, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like … of Microsoft Operating Systems Strong understanding and experience of laptop and desktop hardware maintenance Knowledge of Lenovo and Dell hardware Knowledge of ITIL methodology in an operations environment Exceptional customer service skills Experience of working in a similar role Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple More ❯

other Ethical We represent our members professionally We make a positive contribution to the community We act with integrity Responsive We are open to change We respond positively to customer feedback We maximise opportunities Job Purpose The Digital & CRM Systems Officer plays a key role in maintaining and developing the organisation's ReadyMembership CRM system, ensuring accurate data, efficient … detailed spreadsheets Knowledge, Skills and Abilities Highly competent use of IT, particularly excel Commitment to achieving the Chambers' vision Able to contribute positively to the Chambers' BETTER Values Outstanding customer service and relationship building skills Professional and friendly approach Time management, able to prioritise and achieve deadlines Excellent verbal and written communication skills Problem solving skills – able to … have established a club specifically for fledgling businesses to help them get established and lead into membership of the Chambers. Trade – we encourage international trade through our export documentation service as well as supporting local trading through exhibitions, events and lobbying for local procurement opportunities. We have launched a specific international trade membership offer. Training – we have a comprehensive More ❯

area of responsibility are tested thoroughly. This also includes overseeing the design, planning, configuration testing and implementation phase are documented, robust and accessible to meet the requirements of the service, as well as ensuring robust contingency plan is in place for continuity of internally developed systems. Main duties of the job The role will provide the expertise in software … support delivery of trust business objectives. To provide leadership in the operational management, implementation, maintenance of software development and integration projects assisting in the provision of continuous and acceptable service to users, To lead the team tasks as well as co-ordinate project resource, develop training programmes, recruitment, disciplinary and appraisal processes as required. To be the Trust expert … responsibility and is accountable for delivering to their agree objectives. oConsistently professional, collaborative, and compassionate in their approach. oWorks with patients and people at the fore - operates to a customer service ethos. oActs to support and enable effective teamwork. oDelivers work of consistent and predictable high quality oThere is a frequent requirement for prolonged concentration when facilitating. oEmotional More ❯

across a broad range of technologies and services. You’ll be supporting our business customers across multiple services including Ethernet, broadband, voice (VoIP and PSTN), security, and hosting. Our customer base ranges from small sole traders to large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What … our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required This is an excellent opportunity to broaden your technical experience in a supportive environment, working with a wide array of technologies and clients. Essential skills: Fortinet … broadband technologies Networking fundamentals - LAN/WAN, routers, switches, firewalls. Strong knowledge of IP protocols at packet level. Self-motivated, able to effectively manage time, and work independently. Excellent customer service skills. Strong verbal and written communication skills. DNS records Desirable skills: Experience with juniper equipment/MPLS Familiarity with broadworks VoIP phone services Vmware experience Knowledge of More ❯

8am-4pm 23 days annual leave + Bank Holidays Training bonus for relevant qualifications/certifications Pension scheme Desired Qualities, Skills and Knowledge: Has a passion for IT. Good customer service skills. Any technical knowledge/experience is an advantage. Grade 5 in GCSE English and Grade 4 in GCSE Maths required. Your Training with Baltic: This apprenticeship More ❯

role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and … root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a More ❯