2 of 2 Permanent Insight Manager Jobs in Stoke-on-Trent

Data Insights Manager – Contact Centre 📍 Stoke-on-Trent | On-Site Only (No Hybrid/Flex) 💰 Up to £65,000 + 10% Bonus + £5K Car Allowance We’re working with a leading business looking to hire a Data Insights Manager to lead their Contact Centre analytics strategy. This is a brand-new role , offering real autonomy and visibility More ❯

Data Insights Manager – Contact Centre Stoke-on-Trent £55,000-£65,000 + Bonus + Car Allowance THE COMPANY A major player in the online services industry is investing heavily in their Customer Operations function. Following the rollout of a new CRM system (Zendesk), they are now hiring a Data Insights Manager to lead the Contact Centre Analytics … function, helping to drive operational excellence across a high-volume, multi-channel environment. THE ROLE As Data Insights Manager, you will own the analytics and reporting strategy for the Contact Centre. This is a brand-new role with plenty of autonomy to shape how data is used to drive decision-making and improve performance. Managing a team of … towards self-serve analytics for operational data and you will take a pro-active role in identifying optimisation opportunities across the Contact Centre YOUR SKILLS AND EXPERIENCE Experience delivering Insight/Analytics within Contact Centres Some technical acumen, across coding/data viz. THE BENEFITS £65,000 (DoE) Bonus – 10% Car Allowance - £5K HOW TO APPLY Please register your More ❯