4 of 4 Permanent Process Improvement Jobs in Stoke-on-Trent

clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and More ❯

Maintain accurate, standardised records; run duplicate checks and data cleansing tasks, ensuring excellent data quality. Create insightful reports and dashboards for management and departmental use. Assist with automation and process improvement. Produce short "how-to" guides and support staff with CRM and system use Support with system development, testing and implementing new features or integrations. Liaise with external IT More ❯

Administer CRM system: manage users, permissions, picklists, data hygiene, dashboards, and reports Build simple CRM automations and support KPI/dashboards for staff Create and maintain user guides and process documentation Support digital awareness initiatives (e.g., phishing alerts, safe handling tips). Provide on-site IT support for key events, ensuring equipment and systems are tested in advance Work … with the Digital Systems Manager to pilot new technologies, process improvements, and system automations About You: Hands-on IT troubleshooting experience (hardware/software) Knowledge of Microsoft 365, Teams, and basic CRM administration Strong problem-solving and documentation skills Organised with the ability to manage multiple tasks and priorities Flexible, proactive, and willing to learn new technologies This role … is a fantastic opportunity for someone with an interest in IT, systems, and process improvement, offering hands-on involvement and professional growth. Interested? Call Maria on 01782 712230 or email INDCOM More ❯

streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This … Bylder, Teamcard, Unify, IVVY, Jonas Retail. UZ Gamechanger CMS would be advantageous. Additional Information Supporting end-to-end implementation of new Business systems. Planning and identifying operational requirements and process improvements. Providing hands on support to different areas of the Business in adopting new systems and capabilities. Ensuring systems are configured to support Business requirements. Creating and maintaining user … guides, process documentation, and training materials. Monitoring day-to-day system performance and user feedback to ensure solutions are meeting Business needs. Identifying opportunities to improve system efficiency, enhance user experience, and maximise system potential. Troubleshooting day-to-day system issues and coordinating resolutions with relevant departments. Supporting the development of the Business digital roadmap. Collaborating with the Data More ❯