2nd Line Service Desk Engineer Stoke-On-Trent
- Hiring Organisation
- Dee Set
- Location
- Stoke-on-Trent, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,797 per annum
suppliers to resolve complex issues Create and maintain documentation and knowledge articles Support user training and onboarding for systems and tools Identify and drive process improvements and efficiencies Assist with projects, system enhancements, and technology evaluations Ensure compliance with IT policies, standards, and security controls Technical Capability: Active Directory … communication skills Ownership mindset – accountable end-to-end Effective under pressure with good time management Collaborative and supportive team player Proactive with a continuous improvement mindset Ability to train, influence, and build relationships Curious and adaptable to new technologies Key Interfaces: IT Service Desk (1st Line) Infrastructure & 3rd Line ...