2 of 2 DemandTrendPermanent Service Delivery Jobs in Stoke-on-Trent

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge … planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days More ❯