6 of 6 Permanent Service Delivery Jobs in Stoke-on-Trent

role is focused on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do Act as Tier 2/3 escalation point for service desk … tickets—triage, diagnose, and resolve incidents across Azure services. Monitor and troubleshoot Azure integrations (Logic Apps, Service Bus, Event Grid, APIM) using KQL, Azure Monitor, and Application Insights. Build automation flows using PowerShell and Power Automate to auto-heal connections and rotate secrets. Surface health metrics in Power BI and Azure Dashboards for SLA and compliance reporting. Apply Microsoft … Defender for Cloud and Sentinel recommendations to improve security posture. Enforce compliance policies including Azure Information Protection, DLP, Conditional Access, and PIM. Run monthly service-health reviews with business units and identify continuous improvement actions. Contribute to internal knowledge base with runbooks, KB articles, and post-incident reviews. What We’re Looking For 5+ years supporting Microsoft-based integrations More ❯

Service Desk Advisor Permanent Monday - Friday 8.30 - 5pm Stoke on Trent £26,000 per annum. An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. … Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. Key Responsibilities Respond to all … incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to arrange site More ❯

Europe. Lead executive business reviews to ensure alignment on investments, pipeline development, and revenue goals. Act as the senior escalation point and relationship owner for key vendor partnerships. Business & Service Innovation Partner with technical, commercial, and service delivery teams to co-create new offerings that align with vendor capabilities and market demand. Identify and commercialise new service … led opportunities that drive gross margin and strengthen the value proposition. Champion innovation and the adoption of emerging technologies across the business. Integrated Business Planning Oversee the creation and delivery of Joint Business Plans (JBPs) with vendors, setting clear financial and enablement targets. Track and optimise performance across marketing development funds (MDF) , rebates, and incentive programmes. Ensure alignment between … approach to decision-making. Measures of Success Achievement of revenue and gross profit growth targets across all vendor portfolios. Expansion of the vendor ecosystem aligned to strategic market priorities. Delivery of joint business plans with measurable impact and ROI. Increased vendor satisfaction and partnership engagement. Optimised vendor funding utilisation and investment outcomes. Team performance, development, and retention within the More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

systems, primarily focused on heating, hot water systems, and general plumbing. This is a field-based role requiring flexibility, a proactive approach, and a commitment to high standards of service delivery. Key Responsibilities: Maintain and repair heating, hot water systems, and general plumbing Carry out mechanical fault finding and diagnosis Complete installation work and relevant compliance certification Undertake basic More ❯

Job Description: Communications Engineers will be responsible for support and delivery of critical voice and management systems to facilitate effective communication across the organisation. Ensuring integrity, security and availability to Staffordshire Police and partners at all times. As a Communication Engineer , you will play a vital role in maintaining and enhancing Staffordshire Police's communication infrastructure. Your responsibilities will … security, availability, and overall performance of the Force's communications infrastructure. System Configuration & Management: Oversee configuration, capacity planning, continuity, and release management in alignment with ITIL best practices. Incident & Service Request Handling: Effectively manage communication-related incidents and service requests, ensuring resources are optimally utilised. Firmware & Application Updates: Document and manage all application and firmware releases according to … implementing resilience strategies to prevent outages. Operational Safeguards: Implement robust checks and controls to protect live operational environments. Performance Monitoring: Continuously track communications system performance to maintain high-quality service delivery. Essential Skills & Experience: Significant experience in a 3rd line voice/communications engineer role. Strong knowledge of call handling, call recording, call analytics, and SIP telephony. Hands-on More ❯