4 of 4 Permanent Service Management Jobs in Stoke-on-Trent

system enhancements. Manage system upgrades and projects from planning and testing through to successful implementation. Ensure excellent day-to-day application support, maintaining service levels and driving continuous improvement. Work closely with business teams, suppliers and stakeholders to identify opportunities for innovation and change. Explore and implement AI-enabled … systems and enhancements. Monitor performance, measure benefits and provide meaningful reporting to project boards, improvement boards and leadership forums. Champion robust data management, governance and business continuity practices across applications and systems. Who you are: We're seeking a collaborative and forward-thinking technology professional who combines technical expertise ...

robust IT systems, driving continuous improvements, managing key technology projects, and ensuring the business remains secure, efficient, and future-focused. Key Responsibilities IT Infrastructure Management Manage server environments, network configurations, cloud infrastructure, and hardware/software solutions. Ensure system reliability, performance, and scalability across the business. Maintain and optimise … assessments and support incident response activities. Ensure compliance with data protection and information security regulations. Lead disaster recovery and business continuity planning initiatives. Project Management Lead IT projects from planning through to successful deployment. Deliver projects within agreed scope, timescales, and budgets. Support software implementations, system upgrades, and technology ...

support and infrastructure solutions to small and medium-sized businesses. The organisation offers a collaborative working environment where knowledge sharing, continuous development and customer service are valued. The successful candidate will join a technical support team responsible for maintaining and improving customers' IT systems, both remotely and on-site. … Support Engineer you will be administering Microsoft 365, Windows Server, Active Directory, Hyper-V and Azure environments. Managing security settings, software updates and patch management to help protect customer systems. As the IT Support Engineer you will be troubleshooting hardware, software, networking and system failures, both remotely ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity ...