2 of 2 Permanent User Experience Jobs in Stoke-on-Trent

health economy. Main duties of the job Provide high-quality, customer-focused IT support to staff across S&SHIS customer organisations, ensuring an excellent user experience. Investigate, diagnose and resolve a wide range of IT incidents and service requests relating to desktop devices, laptops, software applications, peripherals and user … combination of telephone, remote and on-site assistance, taking ownership of issues and seeing them through to resolution. Install, configure, maintain and deploy end-user devices and associated software in line with agreed standards and procedures. Participate in duty-based working arrangements, supporting frontline customer enquiries, technical resolution activities ...

Training:Bachelor Degree level education/experienceFive years minimum working in industry with proven track record requiredSecurity clearance requiredDesirableVMware Certified ProfessionalMCSEITIL Foundation certificateWork Experience, Skills and Knowledge:Experience working within a large Agile/Lean organisation delivering customer focused support across secure technologically diverse environments.Desirable skills:-SCCM\Current … branch task sequence editing, task updates, day to day administrationMicrosoft group policy administration (GPMC) troubleshoot, creation and amendments across desktop/server/user objectsApplication packaging for physical and VDI desktops using SCCM and App VolumesDEM (UEM) Application profiling/user personalisation, profile managementVMWare infrastructure, datacentre/cluster ...