Customer Service Representative
- Hiring Organisation
- Reed
- Location
- Stowmarket, Suffolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
seeking a proactive and knowledgeable Customer Service Representative to join our dynamic team. This role is crucial in managing customer enquiries, processing orders, and providing technical product support. Additionally, the successful candidate will offer training and mentorship to other team members, enhancing our overall service quality. … role: Customer Interaction : Handle incoming calls and emails, providing information on stock availability, order status, and tracking. Enter orders accurately into the ERP system and maintain proactive communication with customers. Technical Support : Maintain up-to-date technical product knowledge to assist customers and colleagues effectively. Process Improvement : Regularly review ...