1 of 1 Permanent Asset Management Jobs in Street

Customer Support Technician

Hiring Organisation
Ricoh
Location
WC2R, Fleet Street, Greater London, United Kingdom
Employment Type
Permanent
their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing … system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order ...