3 of 3 Permanent Customer Service Jobs in Street

solve complex technical challenges. As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision. Key Responsibilities … Technical Support Specialist Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs. Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or escalating to higher-level support teams as required. Document and track all customer interactions ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

enhancement of network security and WiFi solutions for our diverse client base. Your expertise will help ensure seamless connectivity, robust security measures, and high customer satisfaction. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment, contributing directly to our clients business … height via MEWP and other access methods Support business development efforts by identifying opportunities for upselling or expanding existing services Maintain accurate records of service activities, configurations, and system updates using CRM software Requirements CompTIA Network+ or equivalent Proven experience in technical role or network engineering within the technology ...