1 to 25 of 30 Permanent Customer Service Jobs in Suffolk

and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. If you have strong experience in Customer Service and have an interest in Technology please … 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of client issues and requests … Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role with strong Customer Service more »

An outstanding opportunity has arisen for an Customer Service Analyst/UAT Tester to join a dynamic and rapidly expanding business based near Ipswich. You will have the chance to join a thriving organisation as we seek to enhance our customer support team. As a Customer Service Analyst/UAT Tester, you will play a crucial role in delivering exceptional service to our nationwide customers, responding to support tickets via emails and phone calls, assisting system users with issues, and ensuring effective resolution. Additionally, you will gain experience in User Acceptance Testing (UAT … verifying that system functionalities operate correctly. We are looking for a candidate with strong customer service experience, a genuine passion for IT, and excellent written and verbal communication skills. Having prior experience supporting logistics software such as Destin8 would be beneficial but not essential. Comprehensive training and support more »

Job Title: IT Customer Support Location: Greater Ipswich Salary: £22,000 - £25,000 Per Annum Cooper Lomaz are excited to offer a career opportunity with an expanding company located close to Ipswich. As they continue to grow their business, they are looking for a IT Customer Support to … be providing IT support to their customers. Role Overview: This role will see the suitable candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the … nature of the role, you will need to provide outstanding customer service and be able to work to KPIs at a high standard. This opportunity is working for a company that produces their bespoke software, which you will be supporting this application, Role Responsibilities: Triage, Troubleshoot and Resolve more »

the role. This is a true Account Management/Customer Services position, working for a small and successful IT Support company, ensuring their clients needs are always met and that they always receive proactive and thoughtful customer service. You will assist with new requirements from existing customers, offering … systems, purchasing of new hardware/software. why you should apply. This is a really interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive … with free parking on that note a driving licence is highly desirable too. what were looking for. The ideal candidate will be a dedicated Customer Service professional within a year or so experience in the IT industry. We need someone who can produce high quality quotes, business proposals more »

be providing IT support to their customers. Role Overview: This role will see the suitable candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the … nature of the role, you will need to provide outstanding customer service and be able to work to KPIs at a high standard. This opportunity is working for a company that produces their bespoke software, which you will be supporting this application. Role Responsibilities: Triage, Troubleshoot and Resolve … to ensure the tickets are responded to accordingly Required Skills: You will be passionate about IT and looking to build a career in IT Customer service experience is essential in this role. You will need to enjoy problem-solving and translating technical terminology. to non-technical-minded customers. more »

be providing IT support to their customers. Role Overview: This role will see the suitable candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the … nature of the role, you will need to provide outstanding customer service and be able to work to KPIs at a high standard. This opportunity is working for a company that produces their bespoke software, which you will be supporting this application. Role Responsibilities: Triage, Troubleshoot and Resolve … to ensure the tickets are responded to accordingly Required Skills: You will be passionate about IT and looking to build a career in IT Customer service experience is essential in this role. You will need to enjoy problem-solving and translating technical terminology. to non-technical-minded customers. more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills - this role is … largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills - this role is … largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them more »

Service Desk Engineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated Service Desk Engineer to join their dynamic team. With their commitment to providing cutting-edge solutions … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical expertise and … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Service desk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office 365 Working more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is preferred for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is preferred for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. You must come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/… ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV more »

Support Consultant you will play a crucial role in ensuring the continuous availability of the software our client develops in house. This is a customer facing role where you will be responding to inbound tickets, and calls. You will also provide support to the 1st line consultants, demonstrating a … Triage, troubleshoot and resolve inbound calls and tickets at a 2nd line level. Mentor 1st Line Support colleagues on more challenging tickets. Provide outstanding customer support, investigating faults, resolving or recommend additional training for the client. Support the in-house developed software products and sharing repeated faults to the … kept up to date. Skills: You must have experience working in application or software support. Experience in a client facing role is essential. Outstanding customer service and communication is essential. Experience working with CRM, Office 365 and Ticketing systems is essential. Having skill sets with SQL scripting is more »

dynamic and rapidly expanding business based near Ipswich. You will have the chance to join a thriving organisation as we seek to enhance our customer support team. As a Application Support Analyst/UAT Tester, you will play a crucial role in delivering exceptional service to our nationwide … Additionally, you will gain experience in User Acceptance Testing (UAT), verifying that system functionalities operate correctly. We are looking for a candidate with strong customer service experience, a genuine passion for IT, and excellent written and verbal communication skills. Having prior experience supporting logistics software would be beneficial more »

and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. If you have strong experience in Customer S... more »

to make a real difference, we welcome you to join us on this transformative journey. We value teamwork, enthusiasm and dedication to delivering exceptional customer service. In this fast-paced environment, you will face diverse challenges every day. You can look forward to a varied, inspiring and rewarding career. … and protection settings in accordance with the Trust's policies and procedures. Liaise with clients, third parties and vendors when managing planned work and ,service outages to cause minimum disruption to the users. About us We are ESNEFT and we provide hospital and community health services to almost one … techniques e.g. SCRUM, Sprint planning etc Handling complex organisational issues and constraints. Proven experience of workload planning and delivery of key targets within a service environment. Development and documentation of plans, standards, and operating procedures Experience of implementing, improving, and using ITSM/ITIL processes e.g. Incident, Problem, Major more »

Field Service Desk Technician ________________________________________ Location: Ipswich Salary: £23,000 - £26,000 per annum ________________________________________ Are you a recent graduate or an IT Professional looking for an exciting new role? About the company A growing and exciting managed service provider, of which customer satisfaction is at the heart of … what they do. Position Overview As the public face of the IT Department, the Service Centre provides essential support to various schools within the area. The role provides the opportunity to work within a multi-site situation and develop new skills on the job whilst providing fantastic customer service. Responsibilities * Manage and assist with school visits and IT service tickets. * Independently resolve tickets and support other engineers. * Maintain a high level of technical knowledge. * Lead by example in key technical areas. * Write high-quality procedures and client communications. * Manage project tickets, including planning, monitoring, and completion. more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for experienced Roofers to fit Solar panels. Permanent package: between £30,000 and £45,000 with … UK is required Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Roofer/Solar PV Installer to join more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for experienced Roofers to fit Solar panels. Permanent package: between £30,000 and £45,000 with … UK is required Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Roofer/Solar PV Installer to join more »