2 of 2 Permanent Customer Service Jobs in Suffolk

primary technology presence at operational sites, covering technical support, device deployment, workplace technology and user engagement. The post-holder will work closely with the Service Desk, Infrastructure Team and third-party providers to own incidents, drive technology improvements and support a secure, modern and reliable IT environment across … twice a week. Nottingham once a month. Provide hands-on 1st and 2nd line IT support at offices, sites and remotely. Own incidents and service requests through to resolution, keeping users and the ITSM platform updated. Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues. Escalate ...

motivating and developing your team to consistently achieve their targets Creating a positive, high-performing culture built around accountability and teamwork Delivering an exceptional customer experience while maximising every sales opportunity Reviewing performance data, identifying areas for improvement and implementing effective action plans Managing day-to-day store operations … including rotas, stock, compliance and visual standards Handling customer escalations professionally and finding positive solutions Recruiting, onboarding and developing new team members when required Working closely with the Franchise Owner and Regional Manager to support the continued growth of the business Setting the standard for attitude, energy, customer ...