1 of 1 Permanent IT Support Analyst Jobs in Suffolk

IT Support Analyst Location: Ipswich Eligibility for SC clearance is required A growing global tech company is looking for an IT Support Analyst to join its dynamic support team. Youll provide 1st and 2nd line support to both customers and internal users, helping resolve technical issues and maintain high service standards. Full … training and career development provided. Key Responsibilities Deliver exceptional technical support and customer service Log, track, and resolve incoming support requests Troubleshoot product and IT issues, escalating when necessary Work collaboratively with cross-functional teams Support internal users with general IT issues What youll need: Experience in IT support or customer service Degree … level education or equivalent practical experience Strong communication and problem-solving skills Solid general IT knowledge; familiarity with tools like Active Directory, PowerShell, HubSpot, or Microsoft 365 is a plus Organised, proactive, and calm under pressure Benefits: Competitive salary Private healthcare 25 days holiday + birthday off Life assurance (6x salary) Share options after 1 year Gym subsidy & pension More ❯