2 of 2 Permanent ITSM Jobs in Suffolk

Support monitoring, incident resolution and root cause analysis for infrastructure and security-related issues. Maintain accurate documentation and ensure all changes are recorded through ITSM processes. Skills & Experience Required: Strong experience working within an enterprise IT infrastructure environment. Expert knowledge of Active Directory, Federation Services, Exchange and Microsoft Server technologies. ...

whilst working as part of a diverse and dynamic team. Your key responsibilities are Providing excellent customer service via the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Ability to troubleshoot IT related issues. Have a good understanding of IT security and awareness of cyber security ...