2 of 2 Permanent Knowledge Management Jobs in Suffolk

seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting as a technical liaison ...

pipelines using Azure DevOps, Azure Pipelines, and GitHub Actions; establish standards and patterns for the organization. Containerization and Orchestration: Lead the adoption and management of containerization using Docker and modern container deployment strategies, establishing container best practices and governance. Monitoring, Logging & Observability: Architect and oversee monitoring and logging solutions … establish and enforce security best practices across cloud resources, including Azure RBAC, network security, Web Application Firewalls (e.g. Azure WAF, Cloudflare), Key Vault management, and vulnerability scanning to ensure regulatory compliance. Stakeholder Collaboration: Work with development, operations, product, and security leadership to identify opportunities for automation, performance optimization, cost ...