2 of 2 Permanent Service Manager Jobs in Suffolk

Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in … IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of service delivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience … 3rd line support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve More ❯

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as the key … point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership: Leverage hands-on IT More ❯