Customer Success Manager
- Hiring Organisation
- Celerity
- Location
- Sunderland, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
Delivery teams, you will manage a portfolio of 50-75 growth segment customers, ensuring they realise value from their investment and achieve their business objectives. You will play a critical role in shaping Celeritys evolving Customer Success function, driving process development, and contributing to the teams positive image … software, technology or professional services, driving customer retention, expansion and Net Revenue Retention. You should have a strong understanding of SaaS and subscription business models, including key metrics (NRR, GRR, churn, NPS), managing customer lifecycles and use of CRM and sales tools (Salesforce, HubSpot or similar). You will ...