6 of 6 Permanent Customer Service Jobs in Sunderland

Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone … technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow ...

remote role for a Self-employed Sales Agent. The primary responsibilities include promoting and selling SyncPayments' solutions, building relationships with business clients, providing exceptional customer service, and training clients on product offerings. The role also involves identifying opportunities for growth, handling customer inquiries, and achieving or exceeding … sales targets. Qualifications Strong Communication and Customer Service skills to effectively connect with clients and address their needs Proven experience in Sales and the ability to identify and secure new business opportunities Knowledge of Insurance and related services is a plus Experience in Training clients to use software ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

faults efficiently using specialist tools and software Work collaboratively with colleagues and stakeholders Participate in an out-of-hours rota when required Deliver excellent customer service at every interaction What You'll Bring Essential: NVQ Level 3 in an electrical discipline AM2 practical qualification Full UK driving licence … industry standards Strong problem-solving and fault-finding skills Confidence using laptops/software to interrogate systems and interpret technical drawings Excellent communication and customer service skills You'll be detail-oriented, adaptable, and committed to delivering safe, compliant, and high-quality work. What's on Offer ...

experience as a Fire and Security Engineer Ability to troubleshoot and diagnose faults in electrical systems and fire/security equipment. Excellent communication and customer service skills. Full UK driving license. Flexible and willing to travel Sunderland and the surrounding area What's on offer ...