2nd Line Support Engineer
- Hiring Organisation
- Nigel Wright Group
- Location
- Sunderland, Tyne and Wear, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
patching and remediation activities. Support internal and external audit requirements. Continuous Improvement Conduct root cause analysis to reduce recurring issues. Create and maintain technical documentation and knowledge base articles. Identify opportunities to improve services, streamline processes and introduce automation. Support and mentor junior members of the IT team What … Strong customer service and stakeholder management skills. Experience managing incidents against service levels and business priorities. Excellent troubleshooting and problem-solving abilities. Strong technical documentation skills. Technical Skills Microsoft 365 (Exchange Online, SharePoint, Teams) Entra ID (Azure AD) and Active Directory Intune/Endpoint Manager Windows Server ...