Customer Success Manager
- Hiring Organisation
- Celerity
- Location
- Sunderland, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
internal technical teams to ensure first-class service delivery. Act as the voice of the customer, providing feedback to product and commercial teams. Expansion & Lead Generation Identify expansion and upsell opportunities within the existing customer base. Collaborate with Sales on pipeline development and deal support. Generate qualified leads … required. Performance & Metrics Maintain accurate customer records and activity tracking in CRM. Monitor and report on key CS metrics (NRR, GRR, NPS, churn, lead gen, time-to-value). Analyse customer health and engagement data to identify trends and plan customer management accordingly. Present performance insights and recommendations ...