2nd Line Support Engineer
- Hiring Organisation
- Nigel Wright Group
- Location
- Sunderland, Tyne and Wear, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
maximise first-time resolution rates. Maintain accurate ticket records and ensure clear communication with users. Technical Support Troubleshoot issues across Microsoft 365, Windows, Entra ID (Azure AD), Intune and networking environments. Support device deployment and configuration using Intune and Autopilot. Administer Microsoft 365 services including Exchange Online, SharePoint … Strong technical documentation skills. Technical Skills Microsoft 365 (Exchange Online, SharePoint, Teams) Entra ID (Azure AD) and Active Directory Intune/Endpoint Manager Windows Server and Windows 10/11 Microsoft Security technologies (Defender, Conditional Access, Identity Protection) Teams Telephony Networking fundamentals including ...