1 of 1 Permanent 2nd/3rd Line Support Jobs in Surrey

2nd / 3rd Line Support Technician I’m working with a leading Managed Cloud Services provider looking to expand their technical team. My client is seeking an experienced 2nd / 3rd Line Support Technician to deliver high-level support across … a variety of customer environments and technologies. Key Responsibilities Provide 2nd / 3rd line technical support via phone, email, and ticketing Lead and support project work and customer onboarding Maintain and secure cloud infrastructure (patching, updates, backups) Mentor junior staff and manage incident responses Help evolve documentation and internal … processes Requirements 3+ years in an MSP or similar IT environment Driving Liscence Strong grasp of Windows Server, Active Directory, VMware / Hyper-V, Citrix / RDS Networking: DNS, VPN, firewalls Microsoft 365: Exchange Online, Teams, Entra ID Excellent troubleshooting and communication skills Team-oriented with a flexible, proactive mindset Package 22 days holiday (rising to More ❯