adherence to our internal playbook. DUTIES & RESPONSIBILITIES This person will be responsible for: Data Integrity & Governance Conduct scheduled data quality checks within Mercury CRM, including: Mandatory field validation Vacancies Open for more than 6 months Reason code completeness Duplicate and inconsistent record checks Detection of backdated changes Support enforcement … standardised definitions, dropdowns, and workflows across teams. Log and escalate data integrity risks to the Senior Business Analyst. Mercury CRM Workflow Compliance Monitor user adherence to workflows across Sales, Care, Operations, and Compliance in line with Mercury playbook Surface issues such as missing paperwork, incorrect placement statuses, and overdue approvals. ...