1 to 25 of 26 Permanent Customer Experience Jobs in Surrey

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

Customer Success & Application Support Specialist Location: Epsom (office-based) Salary: Up to £45,000, depending on experience Job Type: Full-time, Permanent About Our Client Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector … commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand — and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations ...

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … long-term stability, progression opportunities, and a collaborative working environment. Service Desk Manager Package & Benefits Salary: £50,000 £55,000 per annum (depending on experience) Bonus opportunities Pension scheme Annual leave entitlement Ongoing training & development Long-term progression opportunities Permanent, full-time position Supportive and collaborative working environment Location ...

storage industry. As Senior Manager of Solution Innovation you will lead the identification, validation, and maturation of new service concepts aligned to Everpure’s Customer Experience Portfolio strategy. The Role Lead a high‐performing team of Practice Solution Architects, drive outcome‐based service innovation that accelerates enterprise growth … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

About Everpure Everpure is a leading technology company reshaping the data storage industry. We focus on delivering innovative solutions that accelerate enterprise growth and customer transformation. Role Overview The Senior Manager of Solution Innovation leads the identification, validation, and maturation of new service concepts aligned with Everpure’s Customer … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk … products within the portfolio end to end: commercial fit and pricing, go-to-market enablement across both direct and channel routes, customer and partner engagement, and the operational detail of getting new capability into customers' hands smoothly. You'll work in a small, fast-moving tiger team ...

overseas call centres. Working closely with senior stakeholders and channel partners, youll develop and deliver strategies that grow premium market share, enhance customer experience, and strengthen key programmes. Youll build strong relationships with senior contacts, ensure successful implementation of strategic plans, and identify new opportunities for continuous improvement … across channel contact centre environments. WHAT YOULL BE UP TO Support implementation of tactical activations within Contact Centre. Build and execute a contact centre experience strategy which supports our business objectives and creates an engaging experience for agents to learn about Samsung through hands on engagement. Think differently ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection … ecommerce, technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection … ecommerce, technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve ...

teams Essential Education: University degree in a technical or related equivalent business field or a comparable degree program CIPS graduate diploma or equivalent Essential Experience and Job Requirements: Proven experience in the EV category or a similar scale up business Category strategy development and execution Negotiation, sourcing, contracting … contract management Skilled in supplier management Experience in Ariba e-sourcing or other e-procurement tools Good working knowledge of P2P processes, and SAP system Influencing and stakeholder management skills Interpersonal and project management skills Financial and market analysis skills Working in a matrix organisation with agile techniques ...

quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution Develop team members according to the demands of the business and according to their individual professional goals Develop … resource scheduling conflicts, expense review and approval, activity reporting etc. Qualifications To be successful in this role you have: Strong SaaS pre-sales experience as an individual contributor and Leader in the Telco, Media & Technology vertical At least 4 years SC leadership experience, transforming and developing teams with ...

Were looking for a proactive and customer-focused Product Operations Associate (internal Job title) to join our growing team at Workwell Outsourcing. Working closely with the Product Operations Manager, youll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training … user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements. Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements. Assisting with onboarding new users and promoting relevant upsell ...

About Sycurio Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud‐based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards such as PCI DSS while reducing … function. Today the functions that keep our live service healthy (platform, DevOps, support, and service delivery) operate as separate silos, each touching the customer without a cohesive view. This role brings them together. You own the reliability, evolution, and cost‐efficiency of the running estate, you break those silos ...

meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge … sector. Collaborate with Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention ...

business teams make it happen. From menus and pricing to ordering, payments, integrations and fulfilment, we build the tech that keeps our digital experience simple, reliable and ready for what’s next. If you’re curious, commercially minded, and love solving the messy problems behind great customer experiences … most important parts of our digital ecosystem. You’ll get under the skin of how our products work, how restaurants use them, how customers experience them, and how they drive commercial value. Then you’ll turn that insight into clear product direction, smart trade-offs and measurable outcomes. This ...

develops and manages innovative data products and services in-house, while building strategic external partnerships that increase adoption of our digital assets to improve customer journeys and support the efficient operation of the Strategic Road Network. \n As Principal Lab Manager, you will lead the development of high-value … shaping, scoping, and delivering connected services that support RIS strategy goals and business plan priorities, unlocking National Highways platforms, assets, and intelligence to improve customer experience through external adoption. \n Develop and manage senior strategic partnerships across the mobility ecosystem, including road authorities, automotive organisations, and data aggregators ...

Managing and developing your own portfolio of clients Responding to inbound enquiries and generating new business opportunities Producing quotations and proposals Building long-term customer relationships Managing account renewals and ongoing client support Working closely with internal teams to deliver an excellent customer experience Requirements Minimum … years' B2B sales experience within technology Proven track record of achieving sales targets Strong communication and relationship-building skills Interest in technology and AV solutions Full UK driving licence What's on Offer? Warm leads and existing client opportunities Career development and progression Supportive team environment and regular social ...

relationships with enterprise customers, spotting growth opportunities and making retaining and growing our customers. No two days are the same in this commercially focused, customer-first role. Youll be based in Samsung HQ a minimum of 4 days per week. If youre a strong communicator who loves building relationships … opportunities across Samsungs mobile, tablet, computing and wearable portfolio Share product roadmap updates and help customers get maximum value from Samsung B2B solutions Document customer needs and qualify opportunities for handover to field sales teams Maintain accurate CRM records and provide regular account health updates to management Support Sales ...

gainadditionalvalue. Support wider AI initiatives as priorities evolve, whilemaintainingfocus on scalable enterprise capability rather than isolated personal productivity or small-scale development activity. Experience & Knowledge Strong understanding of AI technologies, agentic AI patterns, developmentplatformsand the role of data in enabling enterprise AI solutions. Experience delivering technology transformation, platformenablementor … digital programmes within complex organisations. Ability toidentifyopportunities where AI agents, AI-enabled applications and core platform integration can improve business processes, decision-making and customer experience. Experience working with technical teams to define delivery frameworks, standards,guardrailsand reusable patterns. Proven project or programme delivery experience using Agile ...

AnnSummers.com and Knickerbox.com. You'll own performance, lead a talented team and drive real impact, from boosting conversion to elevating every step of the customer journey. This is a role with real influence. You'll combine sharp commercial instinct, deep customer insight and digital expertise to spot opportunities … move fast and deliver results that matter. If you're obsessed with data, passionate about digital and love creating standout customer experiences, we want to hear from you! The role: Drive performance across all digital KPIs, turning insight into meaningful commercial impact and delivering against targets Champion ...

provide expert technical support to installers, service engineers, merchants and customers, helping to diagnose faults, resolve technical issues and deliver an excellent customer experience. If you have a strong background in domestic heating systems, enjoy solving technical problems and take pride in delivering first-class customer service … Deliver pre-sales and after-sales product support. Process warranty claims and coordinate engineer or service partner visits. Register product warranties and maintain accurate customer records. Handle warranty enquiries and customer complaints professionally and efficiently. Ensure internal systems and customer information remain accurate and up to date. ...

growing business within the IT & Software sector that's looking for ambitious individuals to join their commercial team. No previous sales or account management experience is required - if you're motivated, eager to learn, and hungry to succeed, full training will be provided. This is an opportunity to join … most from the company's products and services. This isn't a cold-calling role. You'll be working with an established customer base, identifying opportunities to add value while developing your commercial and relationship-building skills. Every day is different, and you'll gain hands-on experience ...

long-established, award-winning premium travel business that specialises in creating tailor-made holidays to destinations worldwide and is recognised for delivering exceptional customer experiences. As part of a major international travel group, it combines strong brand heritage with a focus on innovation, digital growth, and inspiring customers through … with website updates and broader digital marketing activities. Stay ahead of social media trends and test new content ideas and formats. Support brand awareness, customer engagement, and commercial growth objectives. Profile Experience managing social media channels and creating engaging digital content. Confident creating short-form video, graphics ...

they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a Senior Account … Manager to manage and develop key accounts across their customer base and selectively onboard new clients. This is an exciting opportunity to protect and grow recurring revenue, improve customer outcomes and identify new opportunities through long-term account development and trusted advisory engagement. Armed with a portfolio ...

design to create autonomous systems that redefine engagement with technology. This role is perfect for someone eager to apply AI and automation to enhance customer experiences, with a focus on hands-on delivery and technical growth. Day-to-day Responsibilities & Duties of the Role: AI Discovery & Evaluation: Identify opportunities … support throughout How to Apply: To apply for the Apprentice AI Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. ...