1 to 16 of 16 Permanent Customer Experience Jobs in Surrey

The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe … internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role, (depending upon contract) regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership … Management through Service Reviews or other means, updates of the service programs including highlighting issues in a timely manner. Be the voice of the customer to provide visibility and add value to our Customer Experience Strategy. Engage with all internal departments, and externally with our customers and more »

technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers. If you are a Customer Support Officer looking for part time work (22.5 hours a week), with a commitment to delivering high quality services to our customers, wed love … Service and MOT discounts at our on-site garage. One paid day per year for volunteering in the community As the Part Time Metering Customer Support Officer, you will report into the Metering Programme Manager and play a pivotal role in enhancing customer experience and promoting water … financial difficulties, identifying priority needs and establishing strong community relationships. Main Duties Include: Collaborate with field teams to explain the metering programme and address customer concerns. Maintain records of customers inaccessible under the No Access Charge policy criteria. Investigate property occupation and ownership details, including working with vulnerable customers more »

full in order that your application can be reviewed. At Nescot we are recruiting for an employer engagement and employability lead to join our customer engagement team. What we are looking for: Experience in engaging with employers, young people and adults Passion for employer engagement along with outstanding … rapport-building, communication skills and business development A commitment to the provision of inspirational customer engagement Applicant will need to be adaptable and flexible be meet the needs of the college Duties/responsibilities: Drive revenue across all areas of the college, delivering growth in apprenticeships, full cost and … with employers and support on opportunities to develop talent pipelines thoroughapprenticeships, work placements, supported internships and adult skills provision. Deliver an inspirational and seamless customer experience for all customer groups Supporting apprentices and full-time learners to find employment and placements Souring new apprenticeships opportunities from employers more »

Generating own leads by calling and booking appointments Demonstrating strong conversion of company-generated leads and appointments Building prospect pipeline managing revenue/new customer pipeline Canvassing new business from current client database Inspiring junior sales consultants, in return leveraging them as a source of new business leads Salary … want to work in an inclusive, friendly, and supportive environment. We are seeking a Business Development Manager (Mobiles) who is/has: 2+ years experience of self-generating leads and sustaining a pipeline to meet and exceed agreed sales GP targets within the Telecoms or Mobile sector Demonstrable client … while leveraging best of breed technology partners such asMicrosoft,Mitel,8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well-versed in Microsoft Office more »

Analyst or CRM Specialist. Who are we looking for? We are seeking a logical problem solver with: 3 years as a Systems Analyst with experience in process optimisation Exposure to Microsoft Dynamics 365 and ability to implement small changes The ability to create reports using Power BI, Dashboards, Advanced … Find & Report Builder (SSRS) Experience working with cross functional teams including Project management and software development The ability to identify and implement process improvements Experience in digital transformation change management Any knowledge of Union Street aBILLity, Hubspot, is desirable What can Opus offer you? Free daily breakfasts in … leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

have an exciting opportunity for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … appropriate resolutions are achieved Overseeing routine system maintenance, including updates and backups Overseeing the delivery of IT Support to clients, ensuring high levels of customer satisfaction. Managing ticket queues and escalations Overseeing Technical Support work queue and liaise with Field Support, Networks, Project Managers to assist when Technical Support … seeking an IT Service Desk Manager with: Minimum 4 years in delivering IT technical services/team Leader/Manager within an MSP organisation Experience: Minimum 4 years in desktop support and 2 years in IT infrastructure roles Expertise in Microsoft environments, cybersecurity, and vendor management. Microsoft 365 Certified more »

full-service Digital Transformation Agency is looking for a Digital Analytics Consultant to join the team! THE COMPANY This role sits with a Digital Customer Experience Consultancy that offers full-service Digital Transformation for their clients through website design and build, to offering services that cover analytics and … with internal stakeholders to explain challenges, solutions, and areas of growth Utilising skills in Google Analytics/Adobe Analytics and BigQuery YOUR SKILLS AND EXPERIENCE Experienced with Adobe Target and Optimzely Client-facing experience – being able to manage and develop clients A background in analytics is preferred BENEFITS more »

time Salary: £50,004 plus commission & company car Location: Woking, plus travel throughout UK We are looking for an enthusiastic, self-driven individual, with experience in a sales & business development environment , someone who is able to work towards targets, develop business networks, whilst also having knowledge of Marine products … relationships necessary for potential partners to become associated with our Clients brand. You will maintain existing relationships to a high standard, ensuring the best customer experience for our dealers as well as the end user. This role will suit someone who has the energy and commitment to meet … strong sales network Visit OEM partners to nurture our Clients relationship within this business area - ensuring sales are maximised and delivering the correct brand experience Work with new OEM set-ups and advise on network expansion opportunities Work closely with your colleagues to ensure open communication on customer more »

Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. more »

standard processes, CI/CD, and test coverage. Qualifications We strongly encourage anyone with the below to apply: You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously to drive … impact in a fast-paced cross-functional business. PhD or MSc or equivalent a numerate subject: Machine Learning, Computer Science, Statistics, or similar Demonstrable experience of applying, researching, and developing sophisticated statistical/ML methods to drive value in a commercial setting, Ability to deliver projects on time, taking … project briefs and refining them to strong results. Exposure to Python data science stack Knowledge and working experience of AGILE methodologies. Proficient with SQL. Familiarity with Databricks, Spark and geospatial data/modelling are a plus. We’ll help you gain… Experience working in a high-performance environment more »

standard processes, CI/CD, and test coverage. Qualifications We strongly encourage anyone with the below to apply: You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously to drive … impact in a fast-paced cross-functional business. PhD or MSc or equivalent a numerate subject: Machine Learning, Computer Science, Statistics, or similar Demonstrable experience of applying, researching, and developing sophisticated statistical/ML methods to drive value in a commercial setting, Able to work independently and efficiently to … appropriate ML solution. Proficient with Python data science stack Knowledge of OO programming, software design, i.e., SOLID principles, and testing practices. Knowledge and working experience of AGILE methodologies. Proficient with SQL. Familiarity with Databricks, Spark, geospatial data/modelling and insurance are a plus. Exposure to MLOps, model monitoring more »

for an Optical Assistant Manager to work in regenerated and beautiful Egham. This gorgeous store is expanding their team and looking for a energetic, customer focused candidate to come on the journey with them and build and develop their team. Benefits of working as an Assistant Manager within this … step in their career? As an Optical Assistant Manager your role will involve helping to manage a small team and always delivering an excellent customer experience. The Responsibilities include: Assisting with running of a large practice ensuring that customer service is at the top of your agenda. Manage … Helping with target setting, monitoring and driving the business forward. Staff training and keeping the team motivated and engaged. Administration responsibilities and compliance. Optical experience and previous experience in leadership roles. Excellent communication skills and self-motivated. Confident, friendly and organised. About you We would love to hear more »

also managing more complex orders that are delivered by other parts of the group. You will be expected to maintain an elevated level of customer care whilst supporting customers and the Group with their hardware, software, network and telephone equipment orders. Sales Order Manager – Main responsibilities: To take full … closed for billing once the project is completed Adding/updating the Agreement information in PSA so this information is accurate Deliver an exceptional customer experience. Assist with onboarding of new acquisitions to ensure they operate to agreed standards and processes Sales Order Manager – Key Role-Specific Tasks: Sale … put in place which may change from time to time. System Updates - Always keep systems up to date and accurate Sales Order Manager – Qualifications, Experience & Personal Attributes: Competent in use of Microsoft/Office 365 Experience of working in a fast-paced environment Highly numerate with an analytical more »

products remain at the forefront of innovation and compliance. Contribute to the development of product documentation, technical manuals, and support resources to enhance the customer experience. Conduct product demonstrations, presentations, and workshops to showcase Solarwatt's sector-coupling solutions and capabilities to potential customers and partners. Collaborate with internal … stakeholders to gather customer feedback and insights, driving product enhancements and improvements. Qualifications: Bachelor’s degree in Electrical Engineering, Renewable Energy, or related field. Proven experience in technical support/management, preferably within the field of PV and storage or similar in the renewable energy sector. Strong understanding … convey complex technical concepts in a clear and concise manner. Demonstrated leadership abilities with a track record of building and managing high-performing teams. Customer-focused mindset with a passion for delivering exceptional service and support. Proficiency in relevant software tools and applications including PV sizing tools (PV*Sol more »

externally, to ensure a smooth and efficient process from placing the order to the logistics of delivery. It is not essential that you have experience in a similar role as full training will be provided - but you must have: Good grasp of IT software systems (Oracle or similar would … be beneficial). Ability to understand and pick up systems and processes quickly. Strong organisational skills. Strong communication and customer service skills. Ability to manage multiple projects or tasks concurrently. Commercial acumen, understanding the potential impact of your work on the business or customer. Experience in a customer more »