17 of 17 Permanent Customer Experience Jobs in Surrey

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

Customer Success Associate We’re looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Customer Success Manager, you'll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most … required. Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements. Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements. Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add … value for clients. Ensuring service level agreements (SLAs) are consistently met or exceeded. Supporting the Customer Success Manager in managing internal and client-facing projects. Delivering remote or in-person training sessions, including managing scheduling and cost considerations. Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits. We’d love to hear More ❯

Ready to shape the future of AI-powered enterprise technology? The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. We're seeking a bright, ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's … leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless cust... JBLK1_UKTJ More ❯

Were looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Customer Success Manager, youll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most from our evolving technology platforms. This … required. Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements. Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements. Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add … value for clients. Ensuring service level agreements (SLAs) are consistently met or exceeded. Supporting the Customer Success Manager in managing internal and client-facing projects. Delivering remote or in-person training sessions, including managing scheduling and cost considerations. Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits. Wed love to hear from More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

Centred Software, we're on a mission to improve the quality of life for people in social care through innovative, user-friendly software. We're looking for an experienced Customer Success Manager to join our growing team. If you're passionate about building strong client relationships, driving value for customers, and ensuring retention and growth, this role could be … the perfect fit for you. What you'll do: Own and manage a portfolio of customer accounts, focusing on retention and growth. Build lasting client relationships, ensuring our customers see value in our products and services. Act as the main point of contact for your accounts, resolving queries and concerns quickly and effectively. Partner with internal teams (Development, Product … Marketing, Accounts, Operations) to deliver a seamless customer experience. Represent Person Centred Software at senior client meetings and industry events, acting as a trusted ambassador for our brand. Identify opportunities to expand customer use of our products and support case study initiatives with Marketing. Maintain accurate client records and ensure transparent, consistent communication with stakeholders. Contribute to a More ❯

an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an … within the client organization. Set up meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with … Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. More ❯

health & safety, and internal processes. · Monitor project performance, budgets, risks, and variations. · Lead client communication and attend project meetings. · Manage snagging, post-project actions, and manufacturer liaison. · Ensure excellent customer experience and maintain a professional presence on site. What We’re Looking For Experience & Skills · 2+ years of project management or project coordination experience. · Proven track record More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact for … solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions. What You'll Do Serve as the first point of contact for incoming customer inquiries via email, chat, and phone. Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case. Provide clear, easy-to-follow guidance … on our products and solutions. Maintain a professional, empathetic, and customer-first approach in every interaction. Educate customers on features, best practices, and self-service resources to help them get the most from our products. Gather and share customer feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer More ❯

aligning customers to new service offerings. Producing quotes, processing orders, and maintaining accurate CRM and pipeline records. Working closely with technical, operations, and project teams to ensure a seamless customer experience. Handling customer queries with professionalism, commercial awareness, and an understanding of service-level expectations. What We’re Looking For I’m keen to speak with candidates who … have: Experience in Sales Administration, Customer Service, Account Coordination, or Internal Sales. A strong foundation in MSP sales processes or IT services (highly desirable). Excellent communication skills and the ability to build rapport quickly. Strong organisational ability and attention to detail. A proactive, commercially minded approach with a genuine interest in helping clients get the most from More ❯

of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative … Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy … technical expertise with the team and champion/drive tech change wider than your squad. What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve More ❯

your vertical, you’ll work closely with a squad to rebuild and evolve critical systems (for example, order generation), ensuring they’re robust, scalable, and deliver clear business and customer outcomes. At the same time, you’ll play a pivotal cross-cutting role in our platform transformation - partnering with senior leaders in product and engineering to work towards our … vision, ensuring transformation initiatives balance technical progress with visible customer and commercial value. This role would suit a PM who thrives on complexity, enjoys connecting the dots across teams and systems, and has the communication skills to simplify technical change for diverse stakeholders. It’s not about being the most technical person in the room – it’s about being … responsible for: This role combines ownership of a core platform domain with leadership of our cross-cutting platform transformation. You'll guide a squad delivering resilient systems that power customer experiences while shaping and driving the transformation roadmap. Shape and own the Commerce Platforms product vision and roadmap Work with your squad to deliver resilient, high-impact capabilities that More ❯

services. For over 40 years, they’ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a client facing, Senior Account Manager to build … development strategies. Effective planning and reviewing of innovative projects and management of change initiatives The successful candidate will have a minimum of 2-3 years’ of B2B field sales experience in contact centre technologies or related unified communications. Experience of CCaaS/UCaaS solutions, with vendors such as Zoom, 8x8, Five9 or Mitel would be a strong advantage. … TCV of c£500K plus. They must be able to demonstrate longevity in previous roles, a successful sales track record and maintain a high level of business integrity and customer satisfaction. As this is primarily a customer facing role, a full driving license and access to a car is essential. This is a fantastic and exciting opportunity for More ❯

services. For over 40 years, they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a client facing, Business Development Manager to build … managing communications and coordinating efforts in support of successful bids and client development strategies. The successful candidate will have a minimum of 2-3 years of B2B field sales experience in software or SaaS technologies with proven track record of success in winning new logo business and solid tenure with previous employers in support of their longevity of service. … They require a highly credible and and solution oriented sales person who can demonstrate consistent success in selling complex software solutions with a TCV of £500K plus. Experience of CCaaS/UCaaS solutions or Unified Communications would be a strong advantage. As this is primarily a customer facing role, a full driving license and access to a car More ❯

maximise sales and profitability. Operate within a designated region to achieve sales and gross profit targets across the full product range. Use the Group s CRM system to manage customer activity, schedule visits, and report on opportunities and market conditions. Plan and prepare customer visits to ensure maximum return from each call. Collaborate effectively with colleagues to enhance … customer service and operational efficiency. Maintain close communication with suppliers to stay informed on product developments and identify potential opportunities. Ensure all CRM records and reporting are accurate, timely, and up to date. Actively promote the company s values and vision in all interactions. Take a proactive approach to health and safety, reporting any concerns promptly. Support business improvement … initiatives and share insights to drive growth. Skills, Experience, and Training Requirements: Proven experience in business development or field sales (minimum 1 year). Strong product knowledge and commercial awareness. Excellent communication, relationship-building, and negotiation skills. Confident working independently with good time management and planning abilities. Competent in CRM and general administrative processes. Minimum GCSEs (grade C More ❯

SOFTWARE GRADUATE FULLY REMOTE SALARY - COMPETITIVE Our client is an innovative IT company, focused on enhancing their software solutions and customer experience. Role Overview: They are seeking a motivated individual with a background in IT or accountancy to support their chat bot and knowledge base development. The role involves researching user feedback, improving software, and populating the AI system … or a related field (not essential) Familiarity with Java and other programming languages is a plus. Strong analytical and research skills. Excellent communication and problem-solving abilities. Preferred Skills: Experience with AI and chat bot technologies. Knowledge of software development life cycle. What We Offer: A dynamic and supportive work environment. Opportunities for professional growth and development. Competitive salary More ❯