16 of 16 Permanent Customer Experience Jobs in Surrey

people decision-making. The business has invested heavily in modernising its technology platform and is now entering an exciting phase focused on product simplification, customer experience, AI-enabled capabilities, and commercial growth. The underlying science and intellectual property are already world-class. The challenge now is making that … easier to access, easier to adopt, and easier to scale. We're looking for a commercially-minded Senior Product Manager who can bridge strategy, customer needs, technology, and business outcomes. Someone who can create clarity from complexity, drive focus across multiple stakeholders, and ensure product investment delivers measurable value. ...

experienced Account Manager to manage and develop relationships across key customers and Third-Party Logistics providers (3PLs). Experience Account Management or CX/UX within a software, eCommerce, logistics, or digital solutions environment would be highly advantageous. Please Note: This is a hybrid working full-time permanent opportunity … Full-Time Permanent Location: Egham - Hybrid working Salary: up to £40,000 per annum + OTE Role Overview: Working closely with the Sales, Product, Customer Operations, Onboarding, and Project Delivery teams will be essential in ensuring a seamless customer experience across strategically important accounts. The primary objective ...

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … long-term stability, progression opportunities, and a collaborative working environment. Service Desk Manager Package & Benefits Salary: £50,000 £55,000 per annum (depending on experience) Bonus opportunities Pension scheme Annual leave entitlement Ongoing training & development Long-term progression opportunities Permanent, full-time position Supportive and collaborative working environment Location ...

representing a highly respected, technology business with an outstanding reputation, exceptional staff retention and long track record of success delivering innovative communication and customer experience solutions to organisations across the UK. This is not a high-pressure, transactional sales environment. We're looking for a consultative, commercially astute … relationship builder who can engage at senior stakeholder level, uncover complex business challenges and develop long-term customer partnerships. Why Join? Established and financially secure technology business with solid track record of success Genuine innovation including AI, automation, analytics and customer experience solutions Existing account base provided ...

commercially minded Ecommerce Executive to support online trading activity across multiple websites and key retail partners. This role is ideal for someone with experience in e-commerce, digital merchandising or online trading who enjoys working in a fast-paced environment and using data-driven insights to improve online performance … customer experience. Job Title: Ecommerce Executive Location: Camberley Salary: Up to £35,000 depending on experience Key Responsibilities Managing website content, landing pages, banners and promotional activity Monitoring website performance and identifying opportunities to improve conversion and engagement Supporting online trading plans, reporting and promotional campaigns Acting ...

Customer Service Advisor Full Time Office Based/Hybrid Stonehouse or Camberley Salary 26k-30k DOE About Windsor We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy. We are a company … colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey. About the role A key role within ...

Technical Customer Success Executive Based in Leatherhead with on-site parking and hybrid working option 9am to 5.30pm, flexible working hours available £33k to £40k plus 20 days holidays plus BH increasing annually, pension, socials, team lunches, drinks fridge and much more!! Are you ready to make a significant … impact in the digital world? My client is seeking a Technical Customer Success Executive to join their new and fast-growing platform. This role combines account management and technical support, working within an innovative start-up, backed by an established and highly successful digital organisation. This is your chance ...

performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support … pages, banners, navigation, and product merchandising align with campaign and trading priorities. Analyse website performance metrics including conversion, click-through rates, bounce rates, and customer engagement. Conduct regular site audits to ensure pricing accuracy, content consistency, and a seamless customer journey. Identify opportunities to improve UX, on-site ...

performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support … pages, banners, navigation, and product merchandising align with campaign and trading priorities. Analyse website performance metrics including conversion, click-through rates, bounce rates, and customer engagement. Conduct regular site audits to ensure pricing accuracy, content consistency, and a seamless customer journey. Identify opportunities to improve UX, on-site ...

owning commercial targets (renewals, expansion, or revenue growth). Strong understanding of customer lifecycle management and success methodologies . Experience with CX tools and platforms (e.g., Cisco Success Hub, Lifecycle Advantage, PXP, PX Cloud, or similar). Excellent stakeholder management and communication skills , with the ability to influence … execution of lifecycle motions. Identify expansion and cross-sell opportunities and trigger upsell motions. Track partner health scores, usage analytics, and adoption KPIs via CX tools and platforms (e.g., Success Hub, PXP, PX Cloud). Capture and report on use cases, success stories, and feedback loops. How Success Is Measured ...

environments. You will support the implementation of emerging solutions—from interactive displays and digital screen networks to AI-assisted retail tools—helping bring engaging customer experiences to life. Working closely with senior technical leadership, you will contribute to delivery, testing and continuous improvement of technology-led activations across … with internal teams and represent the business professionally on-site Ensure all work meets health, safety and compliance standards About You Essential Skills and Experience Strong interest in technology, particularly in retail or experiential environments Hands-on experience in a technical, AV, digital or installation-based role Comfortable ...

insights and recommendations to clients Running client meetings and stakeholder workshops Producing reports, presentations and optimisation roadmaps What we're looking for: 4+ years' experience in CRO, experimentation or digital analytics Strong A/B testing and optimisation experience Excellent stakeholder management and communication skills Experience with … tools such as Webtrends Optimize, VWO, Optimizely, AB Tasty or similar Passion for data-driven decision making and customer experience Agency, vendor and in-house backgrounds are all welcome. This is a fantastic opportunity to join a specialist optimisation business, work with well-known brands, and have ...

brand activations .This role is ideal for someone with a genuine passion for emerging technologies and how they enhance physical retail spaces and immersive customer experiences. From interactive displays and digital signage networks to AI-powered retail tools, you’ll play a key role in bringing engaging concepts … with health, safety and industry standar ds About You Essential Skills & Experi enceStrong interest in technology, particularly within retail or experiential environm entsHands-on experience in a technical, AV, digital or installation-focused roleComfortable working with both hardware and software sys temsStrong attention to detail and problem-solving ...

your work. You will work across a diverse portfolio of enterprise clients, delivering insight-led testing strategies that genuinely influence digital performance and customer experience. The Company They are an established and rapidly scaling digital experimentation and personalisation specialist, working with a wide range of well-known enterprise clients … Collaborate with technical and analytics teams to ensure smooth delivery Use tools such as Jira and Tempo to manage workflow and timesheets Your Skills & Experience Strong commercial experience in conversion rate optimisation and experimentation Confident designing and analysing A/B and multivariate tests Experience working with ...

full value of their cloud investments. Role Overview: The role of Junior Creative Designer is ideal for someone at with 1 – 3 years’ experience within the Tech area. The ideal candidate will be hungry to grow, confident in bringing original ideas to the table and motivated to make their … across all communications. Sales & marketing collateral – Create impactful marketing and sales assets that communicate complex information clearly and support campaigns, training and enablement, and customer engagement. Digital design & web assets – Design and maintain branded digital assets, including website visuals, social graphics and partner platform content. Co-branding – Support ...

they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a Senior Account … Manager to manage and develop key accounts across their customer base and selectively onboard new clients. This is an exciting opportunity to protect and grow recurring revenue, improve customer outcomes and identify new opportunities through long-term account development and trusted advisory engagement. Armed with a portfolio ...