1 to 25 of 75 Permanent Customer Service Jobs in Surrey

Service Desk Analyst Office Location: Camberley Surrey (Office based role) Working pattern: 4 days on/4 days off (11hr rotating shifts, 24/7 rota) Job type: Full time, Permanent Ref: (00)593 Telent are looking for a Service Desk Analyst (Customer Service Desk Agent … to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. This … is a shift-based role, where the Service Desk Analyst will be on a 24/7 rotating shift pattern of 4 days on, 4 days off (07:00-19:00, 19:00-07:00). A competitive salary based on unsociable hours, uncapped overtime options, 25 shifts/ more »

You will play a key role in providing exceptional support and guidance to our customers. Working at customer sites across the UK, you will set up and configure customer devices and provide guidance. Bringing an interest in technology and strong customer service skills, you will ensure … continued high level of customer satisfaction and aid understanding of our full portfolio of products. This is a 12 month fixed term contract. What you'll do: Perform factory resets on customer devices Install new software onto customer devices and ensure connectivity and perform basic troubleshooting Provide … guidance to customers on new software and ensure high levels of customer service Maintain accurate records of support activities and issue resolution What you'll bring: Understanding and experience of mobile devices, for example smart phones and tablets Ability to troubleshoot basic software issues Excellent communication skills with more »

Customer Service Agent - Egham - £25,000 to £30,000 A number of opportunities have arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer … cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Booking of engineering resource/Logistics/Travel/Critical Spares etc. Engagement with other departments. Raising of accurate escalations in a … reports and chairing of conference calls. Responsible for keeping case reporting and billing systems up to date. Raising supplier purchase orders. Invoicing management. Excellent customer relations and interpersonal skills. Production of quotations. Key skills: Accurate recording of calls and customer/contract requirements Effective action and follow-up more »

responsibility for the coordination of all Risk & Governance Control Framework and Internal Audit activity for the Business Services Team. Working directly with the IT Service Managers, the role holder will ensure audit, key control and Allianz Group actions are tracked and delivered within required timescales and to target dates. … This is achieved through the role holder having a sound understanding of the Service Management Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct evidence … take responsibility as the primary point of contact for the Risk and Governance Team, Internal Audit Team and 2nd Line Risk, acting as a Service Management Subject Matter Expert - pulling in the Head of IT Business Services & IT Service Managers where necessary to ensure control attestation is accurately more »

Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £43,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »

Field Service Engineer, Medical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £38,000 to £44,000 On Target Earnings £52,000 Bonus 10% Overtime (Circa £4,000) Company Car Pension Scheme … Excellent Opportunities for Career Advancement Year End Salary Review The Role - Field Service Engineer, Medical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient … ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer, Medical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in more »

Manager/Team Leader, your primary responsibility is to manage and coordinate the NOC team’s activities, ensuring timely resolution of network incidents and customer projects, while driving continuous improvement initiatives to enhance operational efficiency and reliability. You will also play a crucial role in strategic planning, resource allocation … and stakeholder communication to ensure that network operations align with the company’s business objectives. Core Responsibilities High Customer Service Standards: Uphold exceptional customer service and business integrity. Conduct: Always be presentable in appearance and manner. Ambassador: Represent the company positively at all times. to Security … Responsibilities Leadership: Lead and manage the NOC team, providing guidance, direction, and mentorship to ensure success in meeting operational objectives and delivering high-quality service to customers. Monitoring: Oversee the monitoring and management of customer network infrastructure, ensuring optimal performance and reliability. Escalation: Act as a point of more »

Medical Field Service Engineer (Pathology Laboratory Diagnostics) Basic Salary £44,000 Bonus £5,700 Company Car (electric/hybrid options available) Excellent Benefits Package ** An excellent opportunity for experienced Service Engineers from a range of electronics systems backgrounds to join a market leading supplier of Autoimmune Diagnostics, Immunology … Biochemistry, Haematology, Histology, Microbiology, Immunodiagnostics Systems and Reagents ** The Role – Medical Field Service Engineer (Pathology Laboratory Diagnostics) This market leader seeks to recruit a technically motivated and customer focused Medical Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range … systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments The successful applicants will support clinical chemistry and blood diagnostics products located at customer sites Your Background – Medical Field Service Engineer (Pathology Laboratory Diagnostics) To succeed in this exciting role, you must be able to demonstrate: A more »

heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels. Are you ready for the next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new customer onboarding as needed. What You'll Bring more »

This Account Manager role is a fantastic opportunity to join a thriving IT Managed Service Provider in Surrey with significant growth plans. We take great pride in supporting our teams continued development - Join us on our exciting journey and thrive alongside a team that shares your ambition and thirst … per year + 12 monthly bonus location: Redhill, Surrey Schedule: Full time (Monday to Friday), Permanent nTrust is a UK-based IT Managed Service Provider with a commitment to becoming the #1 IT MSP for SMEs in the UK, keeping our clients at the forefront of modern technology whilst … delivering exceptional customer service. Our wide selection of services includes IT support, cybersecurity, cloud solutions, and more, all geared towards helping clients achieve their goals and grow their businesses. Our team is at a record high of 17 dedicated and passionate professionals and were not stopping there! You could more »

Job summary We are looking for a person who thrives on providing excellent customer service and patient care to join our friendly, energetic practice. You must have excellent administrative, IT and communication skills and the ability to adapt to different situations as they arise. You will be part … both GPs and patients and to provide all necessary administrative support required by the Practice Prime Objectives To provide an efficient and professional reception service during surgeries and clinics To ensure that all record keeping, both manual and computerised, is accurate and up to date To respect patient confidentiality … both GPs and patients and to provide all necessary administrative support required by the Practice Prime Objectives To provide an efficient and professional reception service during surgeries and clinics To ensure that all record keeping, both manual and computerised, is accurate and up to date To respect patient confidentiality more »

will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations … of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line more »

the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. They have a strong company culture enjoyed by … for in the UK awards 2023. You will like The IT Account Manager job itself where you will provide a consistently high level of customer service, support and guidance to clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients more »

the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. They have a strong company culture enjoyed by … in the UK awards 2023. You will like The IT Sales Account Manager job itself where you will provide a consistently high level of customer service, support and guidance to clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients more »

the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. We have a strong company culture enjoyed by … customers, we consult with customers to design solutions that complement their in-house IT structures. Overview: You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of more »

in word and excel. Key skills required Ideally you will have B2B technical sales background and worked as an engineer or in Sales/Customer service for 3-5 years. Ideally knowledge in technical products and solutions. An engineering/electrical background with proven sales/customer service environment is desirable. more »

Service Desk Advisor required for my client based in Camberley. This is an onsite role. Salary approx. £22-25k Are you a proactive problem-solver with a passion for customer service? We're seeking a dedicated Service Desk Advisor to join our dynamic team in … Camberley. As a Service Desk Advisor, you'll play a pivotal role in coordinating the delivery of customer support services within an ITIL framework. Your main focus will be ensuring that service levels are maintained at the highest standard. Key Requirements: Excellent communication skills Ability to work … independently and under pressure Strong multitasking and prioritization skills Core Responsibilities: Providing first-level contact and resolutions for customer issues Logging and monitoring support requests Acting as the liaison and primary contact for internal teams Identifying and escalating situations as necessary Meeting KPIs and SLAs more »

We have an exciting opportunity for a Proactive Service Operative to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. … of this role is to to ensure all our customers are connected with their parcel as soon as possible and are satisfied with the service they receive from our couriers. The role is responsible for delighting the internal and external customer in resolving the issues of “undelivered” & “delivery … disputed” parcels that have impacted the customer journey. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any claims or enquiries. The more »

personability of a smaller business. We are a people-first culture. In fact, our customers tell us that we build the best people and customer relationships in the business. With an annual turnover of over c.£600m, c. 4,000 employees and a diverse and inclusive ethos, we are … proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements. With c 80 employees, the Dalkia group centre has HR, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. … We provide technical expertise, governance, policy, guidance and support to the business units to provide a high-quality service to their own people and their clients. Roles in the centre work closely with Executive team to shape and deliver our strategic goals but also partner with the business functions more »

be able to: Previous Helpdesk/Field Support experience (Telephone/Email/Face-to-Face Support) Basic Networking Knowledge - LAN/WAN Strong customer/client service Proficient with Windows 10/11 Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users Office 365 applications experience … up-to-date CV. Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, IT Field, Field Engineer, Windows Server, DHCP, DNS, Routing, Customer Service more »

line technical support to our customers (major water utilities) using our leading-edge Remote Telemetry Devices (RTU's) and you will be joining the customer technical support team. These include battery and DC powered devices and can be across a wide range of applications and geographical regions. A customer … and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers. Principal Accountabilities: • Technical customer support • Lead customer service for this solution to customers, driving customer satisfaction and delivering to SLAs • Develop and maintain clear communication … to customers and internal departments. • Provide clear easy to follow user documentation/instructions to customers Education/Experience: • Degree in Engineering or equivalent • Customer-facing skillset managing internal & external stakeholders • Experience of working with industrial embedded devices • Electronics hardware knowledge is essential • Experience of industrial protocols e.g. DNP3 more »

and loggers. These include battery and DC powered devices that are used across a wide range of applications and geographical regions. This is a customer focused role requiring a strong technical background, to provide front line support to assist with resolving technical queries and issues they experience with our … and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers. Principal Accountabilities Technical customer support products Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs (include the full definition … to customers and internal departments Provide clear, easy-to-follow user documentation/instructions to customers Education/Experience : Degree in Engineering or equivalent Customer-facing skillset managing internal & external stakeholders Experience of working with industrial embedded devices and sensors Electronics hardware knowledge is essential Help desk ticketing systems more »

application as soon as possible. Job description Job responsibilities Development Provide engineering expertise for the building, configuration, documentation and integration of new IT Network service components (including switches, firewalls, authentication platforms, wireless controllers, access points). Assist with testing new network systems and solutions, including client edge devices. Recommend … performance, and address potential risks. Proactively assist departments in the development of their IT use in line with clinical requirements and ensuring that good customer facing skills are employed at all times. Maintenance & Support Assist with monitoring of networking systems for errors, availability, performance, capacity and security threats & vulnerabilities. … fault finding techniques to diagnose and fix faults and identify root causes. Recommend appropriate solutions and work-arounds, describing the implications for the end customer and for the internal IT and Telecoms teams. Undertake network-related tasks associated with building, deployment, auditing and on-going maintenance of client devices more »

client's dynamic and innovative team. This role is crucial for driving digital transformation efforts, focusing on enhancing B2C digital transactions and creating digital customer journeys. You will work with the latest technologies, including Dynamics 365, Power Platform, and Power Automate, to deliver solutions that meet the business objectives. … Utilise Dynamics 365, Power Platform, and Power Automate to develop and manage business solutions. Work with Marketing Automation 365 to streamline marketing efforts and customer interactions. Integrate Dynamics via Apigee and manage API interactions to ensure data flow and connectivity. Technical Expertise: Leverage C# or Java frameworks to build … strong back-end solutions. Use React for front-end development to create intuitive and responsive user interfaces. Integrate and manage Genesys solutions to enhance customer service capabilities. Environment Management: Handle Azure environment management, ensuring optimal performance and scalability. Facilitate the transition of solutions from on-premises to cloud more »

Service Request Analyst Location: Camberley office based Job type: Permanent, full time Ref: (00)555 Telent are looking for a Service Request Analyst to be a part of our growing Service Centre team in Camberley! Due to an increase of work and high demand of our Managed … Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. The Service Request Analyst is responsible for the end-to-end delivery and coordination of Service Requests. They will work collaboratively across diverse teams and … enable the successful fulfilment of requests; ensure they are delivered to a high standard and within the agreed timescales to achieve high levels of customer satisfaction. They will own escalations through to resolution and flag any risks to delivery as appropriate. They are responsible for ensuring effective communication to more »