2 of 2 Permanent Defect Management Jobs in Surrey

Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you’ll be … doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools and processes for … Experience with troubleshooting tools (e.g., Wireshark, Traceroute). Proficiency in object-oriented programming (Java preferred). Ability to analyse log files and apply standard debugging concepts. Familiarity with incident management, knowledgebase usage, defect management, and escalation processes. Excellent written and verbal communication skills. Why join? This role offers the opportunity to work at the forefront of enterprise More ❯

requirements, product designs, schedules, resource needs, target release dates and/or potential problems • Demonstrate ability to conduct usability tests and communicate results to product owners • Document defects in defect management system and report defects to developers • Collect and analyze test results and beta user feedback (when applicable), and recommend enhancements to, or provide gap analysis of, test … Deliver project status and summary information as needed to all levels of leadership • Investigate and verify issues reported to quality assurance for validity and reproducibility and provide leadership in defect analysis to create new test cases and methods to improve test coverage • Recommend new testing approaches to accommodate schedules and resource constraints • Verify software modifications in new software versions More ❯