22 of 22 Permanent ITIL Jobs in Surrey

relational databases (SQL Server, Oracle). Scripting ability (SQL, PowerShell, Python, VBS). Understanding of virtualisation (e.g. VMware) and networking fundamentals (TCP/IP, DNS, Firewalls). Familiarity with ITIL practices (incident, problem, change management). Awareness of security best practices and monitoring tools (e.g. PRTG, Zabbix). Desirable skills Background in Local Government systems. Basic project management capability. Strong More ❯

Passionate about cloud and digital-workspace innovation, with a proven ability to learn rapidly and share insights Exposure to FinOps, security, and compliance in multi-cloud environments Experience with ITIL or agile delivery methodologies preferred Company Benefits: Rewarding salary commensurate with experience 25 days leave plus public holidays Hybrid working Private healthcare includes wellbeing and EAP Pension and death in More ❯

architecture, AI integration, and DevSecOps. Strong knowledge of MOD frameworks (e.g., JSP 440/604, NCSC guidelines, MODAF, TOGAF). Professional certifications (e.g., TOGAF 9.2, CISSP, AWS Solutions Architect, ITIL) highly desirable. Exceptional strategic thinking and stakeholder engagement skills, with experience briefing military leadership and senior executives. Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's More ❯

architecture, AI integration, and DevSecOps. Strong knowledge of MOD frameworks (e.g., JSP 440/604, NCSC guidelines, MODAF, TOGAF). Professional certifications (e.g., TOGAF 9.2, CISSP, AWS Solutions Architect, ITIL) highly desirable. Exceptional strategic thinking and stakeholder engagement skills, with experience briefing military leadership and senior executives. Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's More ❯

management process to others who are not familiar or experienced with the process. Perform other duties as assigned. What Will Our Ideal Candidate Have? Knowledge and experience with Information Technology Infrastructure Library processes and event management. Excellent communication skills with the ability to translate technical concepts into relevant business terms. Demonstrated independently research, analyze and pinpoint root cause of significant More ❯

management process to others who are not familiar or experienced with the process. Perform other duties as assigned. What Will Our Ideal Candidate Have? Knowledge and experience with Information Technology Infrastructure Library processes and event management. Excellent communication skills with the ability to translate technical concepts into relevant business terms. Demonstrated independently research, analyze and pinpoint root cause of significant More ❯

significant advantage though not essential; this will be a key consideration should multiple candidates be assessed for suitability. Experience with maintenance management systems (Excel-based or corporate bespoke). ITIL and/or ServiceNow experience is advantageous. Strong leadership and communication skills. Fluent in English (written and verbal). Commitment & drive; Is committed & high energy, willing to go the extra More ❯

significant advantage though not essential; this will be a key consideration should multiple candidates be assessed for suitability. Experience with maintenance management systems (Excel-based or corporate bespoke). ITIL and/or ServiceNow experience is advantageous. Strong leadership and communication skills. Fluent in English (written and verbal). Commitment & drive; Is committed & high energy, willing to go the extra More ❯

significant advantage though not essential; this will be a key consideration should multiple candidates be assessed for suitability. Experience with maintenance management systems (Excel-based or corporate bespoke). ITIL and/or ServiceNow experience is advantageous. Strong leadership and communication skills. Fluent in English (written and verbal). Commitment & drive; Is committed & high energy, willing to go the extra More ❯

Organised and self-motivated, with the ability to manage multiple priorities. * Comfortable working in a flexible, fast-paced environment. * Experience working in a multi-tenant or campus-style environment. * ITIL certification or similar service management qualifications. * Awareness of relevant compliance frameworks (e.g., ISO 27001, GDPR). IT Service Analyst/IT Vendor Management Analyst ***PLEASE NOTE THIS ROLE SITS WITHIN More ❯

Ability to hold or obtain DV Security Clearance (essential). Strong problem-solving skills, able to prioritise and make independent decisions. Excellent communication, customer focus, and stakeholder management abilities. ITIL knowledge advantageous. Flexible approach with willingness to travel. Why This Role? Opportunity to play a key part in supporting UK Government operations. Work on high-profile defence communication projects. Join More ❯

Ability to hold or obtain DV Security Clearance (essential). Strong problem-solving skills, able to prioritise and make independent decisions. Excellent communication, customer focus, and stakeholder management abilities. ITIL knowledge advantageous. Flexible approach with willingness to travel. Why This Role? Opportunity to play a key part in supporting UK Government operations. Work on high-profile defence communication projects. Join More ❯

Ability to hold or obtain DV Security Clearance (essential). Strong problem-solving skills, able to prioritise and make independent decisions. Excellent communication, customer focus, and stakeholder management abilities. ITIL knowledge advantageous. Flexible approach with willingness to travel. Why This Role? Opportunity to play a key part in supporting UK Government operations. Work on high-profile defence communication projects. Join More ❯

Ability to hold or obtain DV Security Clearance (essential). Strong problem-solving skills, able to prioritise and make independent decisions. Excellent communication, customer focus, and stakeholder management abilities. ITIL knowledge advantageous. Flexible approach with willingness to travel. Why This Role? Opportunity to play a key part in supporting UK Government operations. Work on high-profile defence communication projects. Join More ❯

Technical knowledge of IT, networking, and electronic systems Eligibility for or holding DV security clearance Strong communication and customer-focused approach Desirable: Royal Navy technical communications background Understanding of ITIL practices Experience in training delivery and staff onboarding Due to the nature of work at our clients site, these vacancies are only open to British Citizens who hold DV clearance More ❯

desk software is essential. Good technical skills around AD are essential, with some Intune or SCCM for updates and builds extremely beneficial. Excellent written and verbal interpersonal skills expected. ITIL, 3rd line support knowledge is a bonus. To start ASAP, the roles are 4 days a week in the offices near Guildford, Surrey. There is no sponsorship or visa transfer More ❯

in the future. Key Skills/Experience Experienced working in a regulated environment Exposure to IT Risk Management experience (Programme, Project or Department level) Knowledge of Risk management frameworks ITIL experience Comfortable liaising with Stakeholders Strong communication skills If this role sounds of interest and you would like to learn more feel free to send an email to: Reasonable Adjustments More ❯

decision-making, and driving cases to closure under pressure; excellent customer communication. Commutable to Redhill; fully onsite for the first 6 months (probation). (From brief) Nice to Haves: ITIL understanding/exposure. Experience with ticketing/monitoring tools and configuration control practices Flexibility to travel as required. Application Process: To apply, please submit your CV and a cover letter More ❯

decision-making, and driving cases to closure under pressure; excellent customer communication. Commutable to Redhill; fully onsite for the first 6 months (probation). (From brief) Nice to Haves: ITIL understanding/exposure. Experience with ticketing/monitoring tools and configuration control practices Flexibility to travel as required. Application Process: To apply, please submit your CV and a cover letter More ❯

the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Ensure reporting conforms to consolidated group requirements for KPIs … 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITIL Foundation certification minimum. Proven leadership skills, with experience managing teams of 15+ across shifts or geographies. Strong customer service ethos with a focus on operational excellence and continuous … improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme More ❯

the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Ensure reporting conforms to consolidated group requirements for KPIs … 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITIL Foundation certification minimum. Proven leadership skills, with experience managing teams of 15+ across shifts or geographies. Strong customer service ethos with a focus on operational excellence and continuous … improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. Desirable: ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits (post-probation): Subsidised health & dental care Life assurance (3x salary More ❯

levels of customer satisfaction will be essential, achieved by reviewing feedback and adapting services accordingly. You'll also manage risk and compliance, particularly in handling major incidents, and apply ITIL practices to ensure effective knowledge management and long-term service improvement. In addition, you'll be responsible for managing team performance, supporting staff welfare, and ensuring alignment with strategic goals. … equivalent, or substantial relevant experience in a relevant IT subject. Excellent line management skills with an ability to motivate, coach and develop staff. Strong understanding of specialist IT areas, ITIL principles and their application, and excellent knowledge of cyber security principles and practices. Extensive knowledge of practices and procedures relating to business planning, financial and contractual management. Ability to establish More ❯