12 of 12 Permanent ITIL Jobs in Surrey

will clearly evidence the following skills and align with our behaviours: Significant experience managing and developing Problem Management processes within a complex IT environment. ITIL Foundation certification (or equivalent knowledge) with a strong understanding of Incident, Problem and Change Management practices. Proven experience leading Root Cause Analysis (RCA) investigations ...

Service Manual; Programme and Project Management methods: such as MSP, PRINCE2, APMP, Scaled Agile Framework, Scrum, Kanban; Service Management best practice, including ITIL; Development and delivery of business cases or investment appraisals in line with public sector best practice (such as HMT green book), including formal qualifications in Better Business ...

analytical, and documentation skills. NICE TO HAVE: Power Platform (Power Apps, Power Automate, Dataverse), PowerShell/Python Scripting, Azure/AWS know-how, or ITIL experience. WHAT WILL YOU BE DOING: Providing 2nd/3rd line support for CRM incidents and service requests Managing environments, deployment pipelines, and quarterly release ...

resolve system issues The ability to work well with others and build positive working relationships with colleagues and customers An understanding of the ITIL service management framework and how it supports IT service delivery To apply, we request that you submit a CV and you will be asked the following ...

with connectivity technologies is preferred • Familiarity with general Customer Service handling relationships & CRM systems Passion to develop and learn industry best practice, such as ITIL service strategy • Able to interpret ticket, SLA, call and time logging data, identify trends, and present clear findings • Enthusiasm for furthering career in technical support ...

technology, Cisco Meraki an advantage • Enthusiasm for furthering career in technical support and delivery • Passion to develop and learn industry best practice, such as ITIL service strategy • Communicates effectively with customers and colleagues in other departments to ensure efforts are seamlessly aligned • Aligned with the Opus core values Your exclusive ...

assessment and vulnerability management. Knowledge of OnPrem technology architectures including: Security controls and detection tools & networking and secure network architectures. Recognised ITSM certification (e.g. ITIL). Good knowledge and experience of common Enterprise ICT services. Experience working with Government systems and senior stakeholders. The Team We work hard and often ...

admin, incident reporting, certification auditing, and re-certification support. You will have a solid understanding of: ISO27001 & ISO22301 Cyber Essentials & Cyber Essentials Plus GDPR ITIL & ISMS (Information Security Management System) and BCMS (Business Continuity Management System) This is a flexible part time role requiring 3 days a week ...

service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes. Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management. Lead major incident management for complex, high-impact client issues, including … performance, and commercial outcomes. Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience. Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps. Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions ...

experience (provisioning, deployment, maintenance) Basic networking knowledge and exposure to Active Directory/DNS/DHCP Understanding of cybersecurity best practices and familiarity with ITIL Excellent communication skills and a proactive, user-focused approach Desirable: Microsoft 365/ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux. The package ...

models, commercial arrangements, and operational risks, providing recommendations based on evidence and best practice Assisting clients in implementing service management frameworks and processes, including ITIL-aligned practices Supporting supplier engagement activities, clarification processes, and commercial discussions Providing independent client-side assurance that proposed solutions and service models are appropriate, effective … collaboration with a wide range of stakeholders. Experience in two or more of the following areas is beneficial: Service management frameworks and practices, including ITIL Service transition, mobilisation, operational readiness, or supplier onboarding activities Technology procurement, commercial evaluations, and contract development TETRA communications systems, radio networks, or other mission-critical ...

Cisco Firewalls Cisco Routers Cisco Switches Juniper Platforms SIEM Solutions IDS/IPS Vulnerability Management Tools Penetration Testing Tools Computer Forensic Tools ISO27001 Compliance ITIL Qualifications and requirements for the Cyber Security Engineer: Strong experience with Cisco Firewalls, Routers and Switches Experience with Juniper networking platforms Hands-on knowledge … SIEM, IDS/IPS and vulnerability management Experience carrying out or supporting penetration testing activities Understanding of ISO27001, GDPR and ITIL best practices Ability to communicate technical cyber security concepts to both technical and non-technical stakeholders Eligible to obtain SC Security Clearance Desirable Experience Telecommunications industry experience Satellite Communications ...