22 of 22 Permanent ITIL Jobs in Surrey

and collaboration skills. Experience working in matrix-managed teams, including contractors and vendors. Understanding of SDLC and Agile methodologies (e.g., Scrum). Familiarity with ITIL v3 or later, particularly Service Operations processes (Incident, Problem, Change, Event Management). Benefits Our benefits are designed to make health happen for our people. More ❯

customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer, ACLs and integration hub More ❯

for secure, scalable services. Performing failover testing, patching, and security planning. Documenting systems and ensuring compliance with security standards. Providing technical support within an ITIL framework, managing tickets via Jira. Seeking continuous improvements in processes and uptime. The key skills required: Building/support solutions with VMs and native services. More ❯

Software development methods and techniques e.g. Agile methods such as SCRUM; Software change management, notably familiarity with git; Public sector best practice guidance, e.g. ITIL, OGC toolkit. Additional Requirements: Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success: Ability to engage effectively with stakeholders More ❯

working for an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non More ❯

working for an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non More ❯

/3rd Line Support and be confident working deskside/Server Room on Networks, Infrastructure and Laptops. Responsibilities: Working with Third Parties Familiarity with ITIL processes and ITSM systems Experience in both Deskside and Network Support Active Directory Office 365 BAU and Project Work On Site If this could be More ❯

SCCM or similar tools) Good understanding of TCP/IP, DNS, DHCP, and general networking concepts Experience supporting hybrid cloud environments and working within ITIL frameworks Copilot Experience Please make an application if you feel this position may be relevant. More ❯

BI, or similar) Nice to Have Experience in an MSP, VAR, or IT reseller environment Familiarity with client success platforms (e.g., HubSpot, ChurnZero, Totango) ITIL awareness or entry-level IT certifications Personal Attributes Ambitious and eager to grow within a client success or technology role Proactive mindset with a willingness More ❯

BI, or similar) Nice to Have Experience in an MSP, VAR, or IT reseller environment Familiarity with client success platforms (e.g., HubSpot, ChurnZero, Totango) ITIL awareness or entry-level IT certifications Personal Attributes Ambitious and eager to grow within a client success or technology role Proactive mindset with a willingness More ❯

Intune, Autopilot, Defender). Familiarity with DevOps tools (Azure DevOps, Git, CI/CD). Azure certifications (Azure Administrator, Solutions Architect) preferred. Knowledge of ITIL service management is a plus. If role sounds of interest, do not hesitate to submit your CV More ❯

Government security clearances. Desirable Skills Aruba LAN (CX, AOS, HPE Comware). Aruba Wireless. Experience with NG Firewall equipment (Fortinet, Palo Alto, Cisco). ITIL Service Management Foundation. Experience of IT incident management. Fluke & other cable test equipment. #SuccessThroughPeople #WeDeliverTheDifference Visit our privacy policy here : And here you can access More ❯

Skills/Requirements Ideally around 5 years of experience in cybersecurity or a related field. Knowledge of security frameworks and standards (e.g., ISO 27001, ITIL, NIST). Experience with security tools and technologies (e.g., firewalls, IDS/IPS). Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. More ❯

looking for a candidate to start in this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies … to non-IT staff, calm under pressure, not afraid to roll up your sleeves and get stuck in. Qualifications: Degree level education or equivalent. ITIL v4 Foundation is desirable. Personal Qualities: Excellent communicator, delivery-focused, self-motivated, able to work with minimal supervision, methodical and structured approach to problem-solving … desk that is globally dispersed across the group. Training and Development: Ensure team members are adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. More ❯

least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship skills. Excellent communication, translating IT issues into business terms. ITIL Foundation Level certification preferred. Strategic thinking with actionable delivery. Ability to travel to main office locations as needed. Behaviours: Strategic, detail-oriented, and customer-focused. More ❯

least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship skills. Excellent communication, translating IT issues into business terms. ITIL Foundation Level certification preferred. Strategic thinking with actionable delivery. Ability to travel to main office locations as needed. Behaviours: Strategic, detail-oriented, and customer-focused. More ❯

vision, strategy, and roadmap for the Service Management Office (SMO) in alignment with organizational goals, establishing and enforcing IT service management policies based on ITIL, and managing the service portfolio. Identifying opportunities for continuous improvement, leading and mentoring the SMO team, and collaborating with IT and business leaders to ensure … field; advanced degree preferred. Requirements: Strong experience in IT service management, with at least a few years in a leadership role. Extensive experience with ITIL framework and certifications (e.g., ITIL Foundation, Intermediate, or Expert). Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA Management). Preferred Skills: Strong leadership … capabilities. Proven ability to design and implement service management strategies. Analytical and decision-making skills with a focus on continuous improvement. Strong understanding of ITIL, Agile, and DevOps methodologies. Exceptional organizational skills and ability to prioritize effectively in a dynamic environment. Customer-centric approach to IT service delivery and support. More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯

BCP), and regulatory compliance Experience: Experience implementing service improvement plans Proven experience working in a service management capacity for a market facing SaaS provider. ITIL V3 or V4 qualification, and professional Understanding of ITIL framework Proficiency in using service management software and tools (e.g., ServiceNow, BMS, etc.) Data driven, with More ❯

functional delivery, collaborating with Estates, IT Services, senior leadership, and third-party vendors to ensure seamless alignment between IT and Estates methodologies - including RIBA, ITIL, and both Waterfall and Agile delivery approaches. Key Responsibilities: Lead IT workstreams within major Estates programmes, ensuring delivery against project goals, budgets, and organisation-wide … through the full project lifecycle. What We're Looking For: Proven experience managing IT delivery within complex estates or construction environments. Strong knowledge of ITIL, PRINCE2, Agile, and Waterfall methodologies. Experience working with both internal stakeholders and external suppliers, ideally in a matrix management structure. Demonstrated ability to manage budgets More ❯