translating validated findings into actionable improvements for engineering teams. Conduct and lead threat modeling activities to identify real-world attack vectors and apply pragmatic controls that reduce risk. Support incidentresponse efforts, assist in the development of remediation plans, deploy fixes, and communicate mitigations to both internal and external stakeholders. Ensure adherence to financial and data privacy regulations More ❯
SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is required. The helpdesk is a technical desk, and leadership requires in depth technical knowledge … to product feedback loops. - Quality Assurance & Compliance: Ensure adherence to ITIL best practices, data security standards, and regulatory requirements while conducting regular audits and training sessions. - Crisis Management: Lead incidentresponse for high-impact issues, minimising downtime and communicating effectively with customers and executives. - Continuous Improvement: Champion a culture of innovation by analysing trends, implementing feedback mechanisms, and More ❯
the organisation's current cyber security posture. Lead the deployment and optimisation of technologies including Darktrace, Microsoft Defender, and Fortinet. Embed security into organisational culture and strategic planning. Lead incidentresponse, risk management, and compliance activities. Report directly to senior leadership on risks, performance, and improvements. Requirements Proven experience in senior cyber security leadership within the public sector More ❯
