Service Desk Manager
- Hiring Organisation
- HP4 Recruitment Ltd
- Location
- Egham, Surrey, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
drive resolution with engineers and management teams Ensure accurate job status updates to support reporting, invoicing, and customer communication Support timely billing and invoice processing through completion sign-off and billing coordination Lead customer retention activity including renewals and proactive customer engagement Handle escalated service issues and high … profile customer concerns professionally Oversee accurate sales order processing and contract administration Ensure contract information, SLA details, asset data, and pricing are maintained accurately Own and manage KPIs including SLA adherence, retention, WIP, dispatch efficiency, and PPM completion Identify and implement operational improvements across processes and customer touchpoints Work ...