1 of 1 Permanent Operations Director Jobs in Surrey

you to apply online and let us know how you can be part of our success story. About the Role Lead the strategy and delivery of our internal Operations & Client Management analytics platform. You'll establish robust, trusted metrics and reporting used daily by Operations, Planning, and Account teams, and embed practical, built-in AI (Q … integrated with our shipping platform that help smaller merchants self-serve and differentiate our service experience. Responsibilities Product & Strategy Own the roadmap for the Ops & Client Management dashboard (Operations, Client Management, Executive views). Create prototypes and the system structure, and continuously improve the process. Translate day-to-day needs (OTD, exceptions/returns, partner health, client health … and core commercial signals to present one coherent story. Define and maintain metric definitions, data contracts, freshness SLAs, and documentation. Enablement & Change Management Work closely on-site with Operations, Planning, and Account teams to drive adoption, training, and continuous improvement. Establish simple feedback loops and ship iterative enhancements on a predictable cadence. SMB-Facing Differentiation Identify and deliver More ❯