2 of 2 Permanent Senior Support Analyst Jobs in Surrey

enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Role Description As a Senior Application Support Analyst, you will provide professional healthcare software support, resulting in high client satisfaction. This includes assessing, documenting, and resolving … high Client Satisfaction Scores. Stay current with product and industry updates and changes. Identify the need to escalate complex or risk issues to appropriate senior staff. Continually learn and expand knowledge of Clinisys applications, environments, and systems. Create and reference knowledgebase articles. Mentor less experienced staff. On-call/… years' experience with a technical aptitude in one of these areas: o Healthcare technology o Healthcare o Laboratory sciences o Technology o Client support Preferred Experience & Education Prior experience providing support to customers in highly technical environments Technical certifications and/or training: Examples: o SQL o Reading More ❯

collaborate with a plethora of teams within 4 sites in United Kingdom, and others all over the globe. Responsibilities Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs. Responding to queries via tickets, chat, email and phone for our global … for new/updated software and hardware is an advantage Projecting work and acting as liaison to other teams as needed Regular traveling to support other United Kingdom offices/sites (Weybridge, Chilworth, Maidenhead and Farnborough). Shipping logistics to remote users. Good communication and documentation skills are an … to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of More ❯