1 to 25 of 36 Permanent Service Delivery Jobs in Surrey

secure, and intelligent cloud infrastructure. Our mission is to simplify cloud adoption, driving innovation and efficiency for our clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In this … pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service delivery to our global customer base. Leadership is at the heart of this position— you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and … end Helpdesk operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management More ❯

Technical Service Delivery Manager Location: Flexible with travel across the UK Salary: Competitive + Benefits Security Clearance: Must hold or be eligible for DV Clearance Are you an experienced Project Manager with a strong technical background and a track record of delivering complex programmes within defence or government environments? We’re looking for a proactive and capable Technical … Service Delivery Manager to lead the delivery of high-impact projects across multiple MOD contracts. The Opportunity Reporting to the Programme Director, you’ll take ownership of project delivery across key government frameworks, ensuring services are implemented effectively and supported throughout their lifecycle. You’ll be instrumental in managing technical service launches, resolving engineering challenges … and driving continuous improvement in service management. This role offers a unique blend of hands-on project management, stakeholder engagement, and strategic oversight—ideal for someone who thrives in a fast-paced, multi-contract environment. Key Responsibilities Lead delivery of MOD projects across multiple contracts, producing and maintaining high-quality documentation (PMPs, risk registers, schedules). Maintain oversight More ❯

Technical Service Delivery Manager Location: Redhill Salary: £55,000 – £60,000 DOE Hours: 40 per week, flexible start/finish (7:30–9:30/3:30–5:30) Contract Type: Permanent, Full-Time About the Role Talented People are recruiting on behalf of a leading defence and technology organisation for an experienced Technical Service Delivery Manager. The role supports the Programme Director in delivering complex projects for MOD and government clients, ensuring service excellence and compliance. Key Responsibilities Manage multiple technical projects across MOD contracts. Produce and maintain project plans, schedules, and risk registers. Oversee service delivery, ensuring projects meet customer and company requirements. Act as the primary contact for technical … and service management queries. Coordinate cross-departmental communication and performance tracking. Support continuous improvement and through-life service processes. Represent the business in customer and commercial meetings. Contribute to bid and tender submissions. Ensure compliance with HSE and quality standards. Skills & Experience Strong project management background within MOD or government contracts. Technical knowledge of electrical, IT, or satellite More ❯

Technical Services Delivery Manager Permanent - Hybrid We're looking for a Technical Service Delivery Manager to join a leading global defence communications provider, supporting critical projects across multiple Ministry of Defence portfolios. You'll work closely with the Programme Director to oversee the delivery and service management of high-value programmes - ensuring every aspect of … performance, risk, and delivery meets both customer and contractual requirements. What You'll Be Doing Provide service management oversight across SAS3, CSCS and MMM operations, ensuring the effective delivery of mission-critical satellite services. Manage a portfolio of projects against defined contract scopes, coordinating with cross-functional PMs in a matrix environment . Produce and maintain project … documentation - Project Management Plans, Risk Registers, Schedules, and implementation plans. Ensure smooth internal service launches , with clear communication to engineering, support, and operations teams. Act as a technical point of contact for assigned projects, assisting with issue resolution and escalation management. Support service management and group planning improvements, driving through-life support efficiency. Represent the company at customer More ❯

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. … The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead and … manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset tracking. More ❯

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. … The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead and … manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset tracking. More ❯

Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus is on-time and expedited … delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: Take responsibility for the delivery … project engagements, including facilitation of workshops and documentation of customer requirements. Management of project plans, scope, timescales and budgets. Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES Scope and plan projects, including scheduling of required resources through the project office. Manage tasks allocated to internal and external individuals involved in the More ❯

Technical Service Delivery Manager - Government Satellite Communications Location: Redhill (office-based for first 6 months; must be commutable) Clearance: Must hold, or be eligible to obtain, DV clearance The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands … on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications , particularly Royal Navy, defence networks, COMSAT/MILSAT , message handling systems, or secure maritime SatCom environments. Key Responsibilities: Act as the primary point of contact for the UK Government … CSCS contract support case Coordinate internal resolver groups to ensure timely ticket progression and closure Provide service status updates and technical briefings to internal leaders and MoD representatives Plan and oversee service visits, including spares, equipment tracking, and documentation Manage smooth handovers and minor project delivery activities Maintain accurate case, asset, and service records within secure More ❯

Technical Service Delivery Manager - Government Satellite Communications Location: Redhill (office-based for first 6 months; must be commutable) Clearance: Must hold, or be eligible to obtain, DV clearance The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands … on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications , particularly Royal Navy, defence networks, COMSAT/MILSAT , message handling systems, or secure maritime SatCom environments. Key Responsibilities: Act as the primary point of contact for the UK Government … CSCS contract support case Coordinate internal resolver groups to ensure timely ticket progression and closure Provide service status updates and technical briefings to internal leaders and MoD representatives Plan and oversee service visits, including spares, equipment tracking, and documentation Manage smooth handovers and minor project delivery activities Maintain accurate case, asset, and service records within secure More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means … projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans … across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation as required. Ensuring internal service launches capture all relevant information such that support etc aware of new services, documentation is captured and maintained etc. Acting as support contact for projects under remit of the More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means … projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans … across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation as required. Ensuring internal service launches capture all relevant information such that support etc aware of new services, documentation is captured and maintained etc. Acting as support contact for projects under remit of the More ❯

Service Desk Administrator/Help Desk Coordinator Location: Office-Based - Egham Hours: Full Time, Permanent. Monday – Friday 9-5pm 30 minutes for lunch About the Role We’re looking for an organised, customer-focused Service Desk Administrator to join a busy Service team. In this role, you’ll be at the heart of operations - managing service … thrive in a fast-paced environment, and have excellent communication skills, this could be the perfect opportunity for you. Key Responsibilities Act as the first point of contact for service requests Manage the full lifecycle of service tickets. Schedule and coordinate engineers’ workloads and appointments. Generate client service reports Handle the repairs and returns process Maintain up … to-date records of clients’ hardware inventory. Prepare and issue new service contracts and renewals Monitor service contracts and ensure timely renewals. Schedule and track planned preventative maintenance visits. Book travel and accommodation for field engineers. About You Previous experience in a service desk, scheduling, or administrative support role. Strong organisational skills with a keen eye for More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means … projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans … across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation as required. Ensuring internal service launches capture all relevant information such that support etc aware of new services, documentation is captured and maintained etc. Acting as support contact for projects under remit of the More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry. Client Details This organisation is a well-established, medium-sized player in the business services … sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customer service team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. Handle escalated customer issues with professionalism and efficiency. … Collaborate with other departments to ensure seamless service delivery. Maintain up-to-date knowledge of industry trends and best practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customer service teams within the business services industry. Strong leadership and organisational skills. Excellent problem-solving abilities and More ❯

Senior Managed Service Consultant Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Service Consultant with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam … environments achieve peak availability, performance, and resilience. You’ll work at the forefront of innovation, applying your technical expertise and proactive mindset to solve challenges, optimise performance, and enhance service delivery. You’ll also lead key team functions—liaising with clients, improving delivery efficiency, mentoring colleagues, and shaping the Managed Services roadmap. If you’re self-driven, collaborative … with clients to deliver results, this is a great opportunity to make an impact in a growing organisation Key Responsibilities Work with the Managed Services Technical Lead to improve delivery efficiency and improve operational resilience and performance through key initiatives Provide oversight, operational support and administration of customer VMware environment stacks, ensuring optimal availability, performance, and security. Configure, manage More ❯

Senior Managed Service Engineer Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Services Engineer with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup … services, and virtual networking. Operate and enhance Veeam Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on-premises and hybrid workloads. Manage incidents, service requests, and change controls in alignment with ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement. Maintain … and update accurate, detailed technical documentation and configuration records. Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements. Collaborate with consultants, service managers, and cross-functional technical teams to ensure seamless service and support. Participate in out-of-hours support rotation as required. More ❯

Work with series suppliers to integrate and support standardized technology platforms. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. Drive continuous improvement initiatives to enhance service delivery, system reliability, and user experience. Manage vendor relationships and ensure third-party support aligns with service expectations. Ensure compliance with IT policies, procedures, and security standards. … flexibility to travel and work non-standard hours aligned to the racing calendar, supporting the team from the factory during race and test events. Familiarity with ITIL framework and service management principles. Excellent troubleshooting, analytical, and problem-solving skills. Experience with service desk tools (e.g., ServiceNow, Jira, Freshservice). Ability to analyze data and produce meaningful reports to More ❯

Work with series suppliers to integrate and support standardized technology platforms. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. Drive continuous improvement initiatives to enhance service delivery, system reliability, and user experience. Manage vendor relationships and ensure third-party support aligns with service expectations. Ensure compliance with IT policies, procedures, and security standards. … flexibility to travel and work non-standard hours aligned to the racing calendar, supporting the team from the factory during race and test events. Familiarity with ITIL framework and service management principles. Excellent troubleshooting, analytical, and problem-solving skills. Experience with service desk tools (e.g., ServiceNow, Jira, Freshservice). Ability to analyze data and produce meaningful reports to More ❯

Risk Registers, Project Schedules, and other project documentation Assist in managing the resolution process to ensure project engineering/technical issues are rectified. Assisting in the roll-out of Service Management and Group Planner function. Support other Project Managers in the project implementation and ensure that projects progress smoothly through the company and according to agreed timescales. To represent More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Job role summary The primary focus for this position is to be attentive to customer needs in response to requests for service support to help resolve IT related faults and issues through effective job ticket administration. Responding to all requests by recording comprehensive details in the call log system and internal distribution of tickets to IT helpdesk service teams. This is a critical customer communication role that through a team effort will deliver high standards and exemplary quality of service leading to total customer satisfaction. Duties, Tasks and Responsibilities To answer incoming telephone calls promptly in a clear and professional manner. Monitor, manage and respond to the inbox e-mails ensuring a timely, friendly and clear … the progression of incident calls across the support teams to completion. Ensure open incident and request tickets are adequately and promptly updated. Help identify shortfalls that may impact on service delivery standards and work with support teams and management leaders to ensure customers receive a prompt response. Manage escalation procedures in response to customer expectations. Give support to More ❯

teams to ensure smooth execution of services and timely resolution of issues. Key Responsibilities and Core Objectives: Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain … account management. Account Retention: Strengthen client relationships with consistent value, support, and engagement. Revenue Growth: Identify upsell and cross-sell opportunities to expand account value. Operational & Expectation Management: Track delivery progress, align outcomes with customer needs, and proactively manage expectations. Customer Insight: Stay updated on client goals to drive proactive account development. Issue Resolution: Address and resolve problems quickly … to maintain trust. Reporting: Share regular updates on account activity, client feedback, and service performance. Relationship Building: Foster trust and long-term client partnerships. Communication: Convey value clearly through professional written and verbal skills. Attention to Detail: Ensure accuracy across tasks, documentation, and follow-up. Problem-Solving: Anticipate and resolve challenges proactively. Collaboration: Work effectively with commercial and delivery More ❯

rota) ?? Hours: MondayFriday, 8:0016:30 + Saturday rota (8:0014:00, paid) Why This Role? Are you a problem-solver with a passion for technical support and customer service? Do you thrive in a fast-paced environment where your expertise makes a real difference? Join a leading manufacturer in the heating industry and become a key player in … dispatching jobs to engineers Registering products and maintaining accurate system data Resolving customer complaints in line with company policies Supporting promotional and technical activities Collaborating with colleagues to improve service delivery Participating in our Saturday support rota (paid overtime) Attending training and occasional installer events ?? What Youll Bring Were looking for someone with: Solid experience in technical support More ❯