Senior Azure SaaS Reliability & Support Engineer
- Hiring Organisation
- Boss Professional Services
- Location
- Kingston Upon Thames, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and track service-level objectives (SLOs) and error budgets for different environment types. Perform capacity planning for Servers, databases, and storage, scaling resources … programme. Contribute to post-incident reviews with actionable follow-ups. Maintain troubleshooting guides and technical runbooks for common issues. Success Measures (KPIs) Uptime: = target SLO % for ST and MT environments. Error Budget Burn Rate: Maintain within agreed thresholds. Incident Metrics: Reduce MTTR for P1/P2 incidents. Reduce recurrence rate ...