4 of 4 Permanent Support Analyst Jobs in Surrey

Helpdesk Support Analyst Location: Camberley Salary: £28,000 £32,000 Hours: Permanent, 37 hrs/week, Monday to Friday Our client is an award-winning provider of Cloud Solutions, who specialise in IT Managed Services, Cyber Security, Cloud solutions, and Data & AI to businesses. They are looking for a Helpdesk Analyst to be the first point of … contact for our clients. Youll play a key role in keeping IT systems running smoothly, proactively identifying and resolving incidents, and ensuring that clients get the support they needquickly and professionally. Youll also help maintain and monitor systems, contributing to continuous service improvement. What Youll Do Respond to calls, emails, and tickets with friendly, empathetic support. Resolve technical incidents … ITIL processes and maintain service excellence. Keep clear, professional communication with clients and internal teams. Troubleshoot networks, firewalls, switches, and connectivity issues. Manage systems via RMM tools. Maintain and support Windows 10/11, Microsoft 365 apps (Teams, Exchange, SharePoint, OneDrive), and Windows Server 2016/2019 environments. Support Active Directory, file permissions, DHCP/DNS, and network More ❯

2nd Line Support Location: Farnham (4 days onsite per week) Salary: £33k - £37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active … Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and More ❯

2nd Line Support Location: Farnham (4 days onsite per week) Salary: 33k - 37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active … Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and More ❯

Trainee Technical Support Leatherhead * Up to £25,000 * Pension * Parking * Hybrid after training * 22 days holiday My client is looking for a highly motivated graduate (or equivalent level of education) to join their team. This is an exciting opportunity to develop your skills and gain experience within business. You will work closely with experienced professionals to learn about the … company's operations and business practices. Your role will encompass providing support and maintenance to clients as well as project activities and will require a high degree of customer and supplier interaction. There is opportunity for the job role to be hybrid after training. Main responsibilities: Monitoring progress of support issues with customers and suppliers Develop strong relations … effectively with customers by phone, email and in person Providing technological solutions to problems Producing reports for both customers and other internal departments Assist the Operations Manager with customer support activities Collect and collate customer support feedback for projects Participate in testing activities/co-ordinate test plans Undertaking training to ensure a high level of knowledge is More ❯