clients IT systems, infrastructure, and software applications, ensuring seamless internal operations and external communications. This includes overseeing computers, networks, websites, databases, and the TruOffice platform. Key Responsibilities: Network & Systems Support Maintain and troubleshoot internal communications networks (LAN/WAN/Wi-Fi). Monitor system performance, backups, and data security. Ensure reliable internet access and network connectivity across the … organization. Website Management Oversee the functionality, updates, and basic troubleshooting of company websites. Liaise with web developers or external agencies for more complex updates or redesigns. Hardware & Software Support Provide day-to-day support for desktops, laptops, printers, and other hardware. Install, configure, and update operating systems and business-critical software. Manage software licenses and ensure compliance. TruOffice … System Management Support and administer the TruOffice platform. Act as the key internal contact for TruOffice-related issues or updates. Train staff on how to use TruOffice efficiently. Database & CRM SupportSupport the management and maintenance of internal databases and CRM systems. Ensure data integrity, backup procedures, and controlled access. General IT Support Serve as the More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer SupportSpecialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact … feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer satisfaction. Collaborate closely with internal teams to ensure a seamless, consistent support experience. What You'll Bring Proven experience in customer support, ideally within SaaS or a tech environment. Strong troubleshooting skills for SaaS platforms and integrations. Experience with APIs … integrations, and cloud-based solutions. Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk). Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms. A detail-oriented, problem-solving mindset. A genuine passion for technology and helping people. A commitment to delivering exceptional customer experiences - every time. What We Offer More ❯
Join Our Team as a Technical Support Desk Engineer ?? Location: Guildford (Office-based) ?? Contract: Full-time, Permanent (PAYE) ?? Salary: £32,000£37,000 + Paid Overtime (Saturday rota) ?? Hours: MondayFriday, 8:0016:30 + Saturday rota (8:0014:00, paid) Why This Role? Are you a problem-solver with a passion for technical support and customer service? Do … in a fast-paced environment where your expertise makes a real difference? Join a leading manufacturer in the heating industry and become a key player in delivering top-tier support across the UK and Ireland. ?? What Youll Be Doing As a Technical Support Desk Engineer, youll be the go-to expert for our domestic boiler and hot water … products. Youll provide remote technical support, troubleshoot issues, and guide customers, engineers, and installers to effective solutions. Your day-to-day will include: Handling inbound calls and emails with professionalism and technical know-how Diagnosing faults and offering pre-sales and post-sales support Managing warranty claims and dispatching jobs to engineers Registering products and maintaining accurate system More ❯
Join Our Team as a Technical Support Desk Engineer Location: Guildford (Office-based) Contract: Full-time, Permanent (PAYE) Salary: £32,000£37,000 + Paid Overtime (Saturday rota) Hours: MondayFriday, 8:0016:30 + Saturday rota (8:0014:00, paid) Why This Role? Are you a problem-solver with a passion for technical support and customer service? Do More ❯
