Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes Group
on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Provide support and cover to the Service Desk Team Lead. QUALIFICATIONS, EXPERIENCE, & SKILLS … Qualifications Operating Systems - Windows10, Windows 2012/2016 Client Applications - Microsoft Office, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation technologies. ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL … Skills and Knowledge Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as Microsoft Office Suite, Active Directory, and remote support tools. Excellent problem More ❯
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes Group
on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Coordinate and publish IT announcements. Provide support and cover to the Service Desk … FreshService ticketing system to enhance day-to-day activities. Be instrumental in putting forward and encouraging others to suggest ideas for improvement. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualifications Operating Systems - Windows10, Windows 2012/2016 Client Applications - Microsoft Office, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as … Skills and Knowledge Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as Microsoft Office Suite, Active Directory, and remote support tools. Excellent problem More ❯
Nutfield, Redhill, Surrey, England, United Kingdom
Searchability
in a fast-paced MSP environment. What will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active Directory - password resets, user creation, and account management* Basic troubleshooting skills for hardware, printers … applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey More ❯
line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site. Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems . Support desktop environments (Windows10/11), laptops, printers, and mobile devices, including MDM (e.g. … and best practice standards. What We're Looking For Proven experience in a 2nd line IT support role , ideally within an MSP environment. Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune , and desktop support. Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches). Experience with remote support tools and ticketing systems. More ❯
quality standards set by the client. Perform various other duties as assigned to support team objectives. Skills and Qualifications for a French-Speaking Customer Service Administrator Experience with Windows 7 and Windows10 operating systems. Strong dedication and commitment to your role. Effective and accurate written and verbal communication in French and English. Ability More ❯