2 of 2 Permanent Delivery Manager Jobs in Sussex

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for … a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk … Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and More ❯

IT Portfolio Manager We are seeking a strategic, highly organised and delivery-focused IT Portfolio Manager to oversee governance, planning, execution control and value realisation across a portfolio of technology projects. This individual will ensure alignment with business priorities, effective oversight of delivery teams, forward-looking risk and issue management, and strong commercial discipline. The role … the ability to anticipate and manage risk, and disciplined horizon scanning to identify potential issues early. It will suit someone with a consultancy or advisory background experienced in complex delivery environments. Key Responsibilities Portfolio Strategy & Governance Maintain and refine portfolio governance frameworks to ensure consistent standards across planning, delivery and reporting. Provide oversight of portfolio performance, dependencies, capacity … and prioritisation. Ensure alignment between business strategy and technology investment. Delivery Oversight & Project Controls Maintain a forward-looking view of delivery confidence across all projects, ensuring adherence to scope, schedule, budget and quality. Challenge Project Managers to validate delivery confidence, ensure dependencies are identified and actively managed, and that risks and issues are escalated. Ensure structured, proactive More ❯