Dealer Operational Excellence Manager
Brighton, Sussex, United Kingdom
Motorway
market. We are seeking a highly motivated and experienced Dealer Operational Excellence Manager to drive significant improvements across our operations, with a strong focus on workforce efficiency and digital innovation.This pivotal role will be responsible for end-to-end workforce optimisation, including forecasting, reporting and overseeing outsourcer performance to maximize agent utilisation. You will spearhead process optimisation … initiatives, implementing robust change management strategies to ensure successful adoption. A key element of this role will be contributing to and leading digital transformation projects, leveraging technology to enhance operational effectiveness. Strong project management skills are essential, as is the ability to conduct in-depth analysis and generate insightful reports to track key … agent utilisation and drive operational efficiency. Process Optimisation & Change Management : Design and implement streamlined operational processes, leading robust change management initiatives to ensure successful adoption and sustained improvements. Digital Transformation: Lead and contribute to strategic digital transformation projects, leveraging technology to enhance operational capabilities and customer experience. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: