Amazon Connect Engineer
- Hiring Organisation
- 17918
- Location
- Swindon, Wiltshire, United Kingdom
channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, Kendra services Support …/CD pipelines, Infrastructure as Code (Terraform/CloudFormation), and DevOps practices Monitor, troubleshoot, and optimize production environments, ensuring alignment with enterprise standards and cloud best practices Participate in architecture and design discussions, document solution designs, configurations, and operational procedures Engage directly with customers to understand business needs ...