Service Management Specialist
swindon, wiltshire, south west england, united kingdom
Damia Group Ltd
Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … notification settings. Build and manage Kanban boards for Agile teams, ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Create and maintain a Knowledge Base integrated with JSM for user self-service and More ❯
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