15 of 15 Permanent Customer Experience Jobs in Swindon

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

Director of Customer Services The Company: National provider of full fibre networks and connectivity solutions One of the fastest growing infrastructure businesses in the UK Approaching unicorn status £1bn+ valuation UK based, owned and founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director … strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer Services Director ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout … companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment ...

Transition Provide expertise on implications for legacy systems and ensure smooth migration to new platforms. Identify and mitigate risks associated with technical re-platforming. Customer Change Management Lead end-customer change initiatives, including training and communication strategies. Ensure customer experience is maintained and improved throughout … transition. Skills & Experience Required Proven track record as an Implementation and Delivery Director or similar senior program leadership role. Extensive experience in program mobilisation, structure, and governance for large-scale technology programs. Strong background in implementing third-party technology solutions within complex environments. Deep understanding of legacy estate ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). UK public sector experience (central government). Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle – such as analysis, acceptance, launch and live ops. Responsible ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). Healthcare or public sector experience. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

passionate about building strong client relationships and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can help clients get real, measurable value from innovative technology solutions? If so, we'd love to meet you. Aveni is redefining how financial institutions use AI. … financial services accelerates, and we're now scaling our engineering organisation to meet that demand. The Role We're looking for a Customer Success Manager to join our growing team. In this role, you'll work closely with our clients to understand their goals, support their success, and help ...

environment fosters professional growth and development, to ensure that all our people thrive. We're committed to transferring and sharing resources, knowledge, skills, and experience across our organisation, and our Global Mobility Programme provides the gateway to a whole world of opportunities. Make a difference We believe businesses have … capable of managing multiple priorities in a fast-paced environment Demonstrate expertise in product lifecycle and good understanding of business analysis and UX/CX design. Effectively demonstrate teamwork skills, problem solving skills, initiative and integrity Excellent English language proficiency and good interpersonal communication skills. Effectively demonstrate strategic thinking, vision ...

expert for our data platform, owning complex technical escalations end-to-end while keeping customers confident and informed. Partnering closely with Product, Engineering, and Customer Success as a senior technical resource, you will investigate and diagnose platform issues, handle second-line support and escalations, and provide clear, step … most out of features. In this role, your curiosity, structure and communication skills will directly shape our product roadmap and elevate the overall customer experience. This role is remote. Applicants must be based and have unrestricted right to work in the United Kingdom. Relocation and sponsorship are not currently ...

month program is designed to unlock your potential and provide a solid foundation for a thriving career in the Tech industry. No prior experience? No problem. At TEG, we believe in equipping you with everything you need to succeed, regardless of your background. Our structured program provides immersive training … across various roles. Starting in our Operations team, you will gain skills in Customer Support, Onboarding, or Customer Success. You will then have the opportunity to expand into departments like Quality Assurance, Sales, Marketing, Account Management and Product Management—giving you the experience and confidence to advance ...

strategies and maintaining high morale and culture across different time zones. Build strong, trusting relationships with all internal teams, including Product, Operations, Commercial, and Customer Experience. You will ensure tech priorities perfectly support urgent business goals and operational reality. Champion platform stability, overseeing uptime, latency, and incident response. … proven track record in software engineering management, ideally within a scaling, fast-growth organisation where you've made a significant impact. Proven experience driving and maturing Agile methodologies to significantly improve team processes and velocity in a dynamic, fast-paced environment. Highly analytical, data-driven and inquisitive, constantly seeking ...