6 of 6 Permanent Customer Experience Jobs in Swindon

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

levels are consistently met, helping resolve escalated issues, and identifying areas for process improvement. This is a collaborative role that requires strong communication skills, attention to detail, and a customer-focused mindset. Key Responsibilities: Supplier Relationship Management : Proactively communicate with Network Managers to ensure third-party suppliers are delivering services in line with agreed Service Level Agreements (SLAs). … Issue Resolution : Respond to invoice queries and support the resolution of escalated supplier or customer complaints, taking ownership and ensuring issues are resolved promptly and effectively. Database Maintenance : Maintain and regularly update the supplier database to ensure accurate and current records. Continuous Improvement : Identify and suggest improvements in service delivery and operational processes that will enhance the customer experience and overall efficiency. Administrative Support : Perform general administrative duties related to network operations, ensuring tasks are completed accurately and on time. Required Skills: Strong interpersonal and communication skills, both written and verbal Excellent organizational skills and attention to detail Ability to manage multiple tasks and priorities under pressure A proactive approach to problem-solving and process improvement More ❯

Our company, Cotswold Talent Solutions, are recruiting for a fantastic customer in North Swindon. This business is a leading provider of telecommunications solutions tailored for the Small and Medium Enterprise (SME) sector, are currently searching for multiple outbound sales agent's to join the growing team based in Swindon. This business prides itself on delivering exceptional service, the best … customer experience and cutting-edge technology to help businesses improve their communications systems and drive growth. As an outbound sales agent, you will play a crucial role in expanding the customer base and promoting the telecom solutions to potential clients within the SME sector. Your primary responsibility will be making outbound calls to prospects, understanding their current … to ensure accurate and up-to-date information on prospects and clients. Key Performance Indicators (KPIs): Lead generation targets Daily talk Time Database accuracy and management Candidate Requirements: Proven experience in a sales role is advantageous, preferably within the telecom or technology sector. Excellent communication skills. Strong ability to understand and articulate technical solutions to nontechnical clients. Experience More ❯

using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication. Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage. Building sustainable courier coverage … to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident in problem … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

remember your preferences (such as language); monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our … they use vehicles, you'll be speaking to them! Every call is your opportunity to create positive interactions and generate your own success. These experiences will benefit our new customer, our business, and your career. How you'll be working: When we say we give you freedom to run your own accounts like a small business, we mean it. … be surrounded by teammates with just as much passion as you and of course, some friendly competition! Who we're looking for: You, hopefully! Joining us with previous sales experience, maybe in a contact centre or office environment, we'll help you progress promisingly in your career. Your attitude and energy really set the tone - we want to see More ❯