12 of 12 Permanent Customer Retention Jobs in Swindon

its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM) . You’ll manage a portfolio of high-value accounts, helping drive digital transformation. The Role … As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers. Key Responsibilities: Customer … focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Develop and execute strategic account plans aligned to customer business goals. Revenue Growth & Expansion Identify upsell and cross-sell opportunities for new modules, features, and services. Collaborate with Sales and BDRs to expand More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

As APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO’s Customers Success team and reports to the … VP of Customer Success. As a Customer Success Manager, you will be the voice of the customer. You will be responsible for understanding our customers’ needs, resolving technical issues, and ensuring their success with our software solutions. You will collaborate closely with cross-functional teams to drive customer satisfaction, retention, and growth. Scope and Responsibilities Customer Value Delivery: Collaborate with customers to understand their goals, challenges, and needs, and work cross-functionally to deliver solutions that meet those needs Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth and positive More ❯

focused on delivering measurable impact in healthcare settings. The Company Specialist HealthTech company delivering tailored digital solutions to secondary care providers. Known for strong customer retention and long-term contracts across NHS Trusts. A stable, growing business with a supportive team culture and excellent benefits. The Role … inbound and outbound strategies (with marketing support). Maintain a detailed CRM, build tailored account strategies, and act as a trusted advisor. Collaborate with customer support and product teams to identify risks and uncover upsell opportunities. About You 3+ years in sales or account management with a successful track … real difference across the NHS, this role could be a perfect fit. Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level More ❯

Analytics or Managed Services. Ideally you will have: Good knowledge and experience of the Public Safety market. Ensure effective knowledge of existing and emerging customer requirements – a background of working in the Public Safety marketplace would be advantageous. Government security clearance A full understanding of the Government & Safety environment … of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim. Ability to adapt to differing levels of interaction More ❯

marketing landscape, and our client is at the forefront of this wave. Having achieved enormous success through Founder-led sales and recent AE and Customer Success hires, it’s now time to bring in an experienced Marketing Lead to support business development efforts. Key Highlights: Fast-approaching £1m ARR … and the average expenditure per client is trending upwards. The deal cycle typically ranges from 3 to 6 months. They are currently achieving 100% customer retention—the customers who started with them 2.5 years ago are still with them today! Proven client ROI: 7x increased engagement metrics … and other marketing priorities. Working closely with sales to create collateral to help communicate a clear and concise message to customers. Collaborating with the Customer Success team on communicating case studies, new product launches and onboarding documentation. It’s a high priority to create a strong feedback loop between More ❯

to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of … well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high … standards. Technical Expertise: Proficiency in lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building More ❯

team and serve as a trusted advisor to our strategic customers. As a TAM, you’ll bridge the gap between our technical solutions and customer success, ensuring our clients achieve maximum value from our products and services. You’ll work closely with cross-functional teams—including Sales, Development, and … Support—to deliver tailored solutions, resolve complex issues, and drive long-term customer satisfaction and retention. You will thrive in our dynamic and fast paced environment where you can grow, learn and feel challenged. The atmosphere is fun, consultative and focused on delivering best of class products to our … term relationships with clients by understanding and interpreting their technical and business needs. Provide pre-sales technical assistance, product demonstrations, and training to support customer onboarding and adoption. Influence client decision-making by aligning our solutions with their goals and recommending best-fit services. Calculate client quotations, manage account More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12-month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled … to developing the next generation of healthcare technology that will truly make a difference What you’ll do You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis … and incident communications effectively. You will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional More ❯

responsible technology use. We're looking for candidates who have dedicated their careers to improving educational outcomes in and outside a school setting. The Customer Success Manager (CSM) is a critical role responsible for ensuring our clients, specifically schools and educational institutions using our Blackout Education platform, achieve their … strong relationships with all stakeholders (staff, students, and parents), guide them through onboarding, provide ongoing support, drive adoption, and ultimately ensure high levels of customer satisfaction and retention. The CSM will work closely with the Product Owner, to ensure that client feedback is integrated into the product development process. … to prioritise product enhancements, bug fixes, and new features based on real-world user needs and educational objectives. Qualifications 3+ years of experience in customer success, account management, and/or 5+ years working in a school, preferably in a leadership role. Experience in the EdTech sector or working More ❯

Business Development Manager – 180° Contract/Perm Recruitment Industry: IT Services, Telecom & Emerging Technology Employment Type: Contract/Commission-Based Only Location: Fully Remote (UK/EMEA/USA/Global) About the Role: We are seeking highly driven and More ❯

software with a personal touch. You'll be developing new products as well as improving and maintaining current solutions that have an impressive client retention rate through excellent product performance and dedicated customer interaction. Key Technologies C# and .NET SQL WinForms Blazor JavaScript Your Role Will Include More ❯