Service Desk Support Engineer - Shift Leader
- Hiring Organisation
- Bulb Resourcing
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
About the Client Our client is an established managed service provider committed to delivering robust, high-performance IT solutions and security-focused support. Grounded in continuous improvement and excellent service standards, they foster a collaborative workplace where technical growth, quality assurance, and candidate development are highly valued. Key Responsibilities … policies and principles. Communication & Continuous Improvement Keep end-users informed on incident progress while maintaining high customer satisfaction standards. Generate detailed shift reports highlighting performance metrics, recurring trends, and major incidents. Identify process enhancement opportunities and keep abreast of emerging technologies and industry trends. Required Skills and Experience ...