1 of 1 Permanent Service Management Specialist Jobs in Swindon

Service Management Specialist - Chippenham (full time on site) - Circa £580 per day (inside IR35) - 6 months+ All applicants must hold an active SC clearance and be willing to undergo DV clearance. Sole British national required. NO OCI or national identity cards e.g. NICOP. We are seeking a Service Management Resource who will be responsible for … the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design … build, and maintain JSM workflows, including request, incident, problem, and change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module More ❯